About the role
The post of Anti-Social Behaviour Officer is within our Tenancy Management Service. The main aims of the role are:
• To provide a comprehensive and consistent approach to dealing with breaches of conditions of tenancy for NNC tenants, to include garden condition, property condition, noise complaints, pet nuisance, adherence to Sterile Block Policy, and to respond to complaints relating to crime and/or anti-social behaviour.
• To promote initiatives to build sustainable communities and reduce ASB.
• To work in accordance with North Northamptonshire Council’s Housing Service’s strategies, policies, protocols and procedures aimed at dealing effectively with, and minimising the occurrence of, anti social behaviour.
• To implement strategies to continually improve performance and promote solutions using legal and non-statutory remedies.
• To maintain legal knowledge and good practice when dealing with ASB and contribute to staff and member briefing guides and training.
• To work effectively in partnership with internal and external agencies to combat anti-social behaviour, including effective and professional liaison with all agencies to ensure that a co-ordinated, multi-agency approach is taken to resolving cases.
About you
We are looking for an experienced anti-social behaviour practitioner who thrives on supporting residents by robustly tackling anti-social behaviour.
You will need a minimum of 2 years experience of working in a social housing or community safety environment, with knowledge of housing management practice and ASB solutions.
You need excellent communication skills and the confidence and ability to organise and prioritise a busy workload in a challenging environment.
We have an exciting opportunity that has arisen within our Housing Anti-social Behaviour team. If you have experience of managing anti-social behaviour cases, ideally within social housing, and are ready to help us improve the quality of the service we deliver to our residents, this could be the post for you.
Reporting to the Housing Manager (ASB) and working alongside the Neighbourhood Management Team, the Anti-social Behaviour Officer will play a critical role in supporting our Neighbourhood Managers in the investigation and resolution of anti-social behaviour complaints within NNC’s housing stock.
Our benefits
We offer:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- agile and flexible working arrangements to help you with a healthy work-life balance.
About us
We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country. Our vision for North Northants is to be 'A place where everyone has the best opportunities and quality of life'.
Our priorities are:
- helping people live active fulfilled lives
- caring for our young people, providing them with high quality education and opportunities
- enabling a thriving and successful economy
- leading on a green and sustainable environment
- ensuring our communities are connected so they can shape their lives and where they live
- providing modern public services
Our values, as chosen by our staff, are - Customer-focused, Respectful, Efficient, Supportive and Trustworthy.
Your differences make us different - Achieve Together.
We are undertaking consultation with the Trade Unions on terms and conditions and the future NNC pay structure and during this time are appointing new employees on interim spot salaries. You will be advised of the outcome and any impact on your role once this work is complete.
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