About the role
Do you have a passion for providing high quality services?
You will join our large benefits team who are responsible for the administration and assessment of benefits, ensuring that our residents are receiving the financial support they are entitled to, to pay their rent and council tax.
We work closely with colleagues across the service and external partners to ensure the most effective delivery of the service to our residents and maximise awards for our customers and support continuous improvement to the service. North Northamptonshire Council Offices are located in Wellingborough, Kettering, Corby and East Northamptonshire so you will have the option and may also be required to work from any of these offices.
The team currently work in a hybrid way, so there are opportunities to balance great face to face service, with the flexibility to work remotely.
What will you be doing?
You will be determining eligibility of claims for housing benefits in accordance with legislation and Council policy, ensuring any necessary documentary evidence is requested and verified.
You will also access claims for council tax support and ensure that decisions are provided to the customer.
You will use our systems to maintain accurate and up to date records of all claims and decisions.
You’ll provide advice to the public and deal with enquiries via phone, email and personal interviews
About you
You will have G.C.S.E English and Maths grade 4 or above with demonstrable experience and up to date knowledge and practice in the administration and processing of Housing Benefit claims and Council Tax support.
Your excellent communication skills and excellent eye for detail will be essential.
You will be able to use Microsoft packages and other bespoke systems.
You will have excellent attention to detail and the ability to produce accurate calculations and assessments.
Our benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising that you think!
Why choose us?
We offer a vibrant working environment with:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About us
Our Values and Behaviours
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused
Respectful
Efficient
Supportive
Trustworthy
Our Key Commitments
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.
We aim to be a carbon neutral Council by 2030.
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
Attached documents
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