About the role
Join Our Family. Help Shape the Future.
There has never been a more exciting time to join Family Hubs in North Northamptonshire.
We are at the heart of an ambitious transformation programme that is reshaping how we support children, young people and families across our communities. Through our Family Hubs and Best Start in Life approach, we are bringing together services, expertise and partners to create an integrated system of support that helps every child thrive and gives families access to the help they need, when they need it.
As our services continue to grow and evolve, we are looking for passionate, skilled and motivated individuals to join our Family Hub family and play a key role in delivering this vision.
We are currently recruiting for:
- Best Start Inclusion Practitioners (BSIP)
- Infant Feeding Practitioners
- Best Start in Life Practitioners
- Parenting Coordinator
- Healthy Early Years Practitioner – in Partnership with Public Health
These are exciting opportunities to be part of a supportive, innovative and forward-thinking team that is committed to improving outcomes for children and families and ensuring every child has the best possible start in life.
If you are passionate about making a difference and want to be part of a service that is shaping the future of family support in North Northamptonshire, we'd love to hear from you.
Come and be part of our family. Together, we're building brighter futures and giving children the best start in life.
Creating welcoming spaces where every family feels supported, valued and empowered to thrive.
At the heart of our Best Start Family Hubs, you will help create a warm, welcoming and inclusive environment where children, young people and families can access the support they need. As a trusted first point of contact, you will listen, guide and connect families to the right services, ensuring they feel supported every step of the way. Through compassionate customer service, effective coordination and strong partnership working, you will play an important role in helping families build brighter futures and achieve positive outcomes.
What will you be doing?
- Be the first point of contact for families, professionals and partner agencies, providing a welcoming, responsive and inclusive service.
- Offer guidance, signposting and support, helping families access the right services at the right time.
- Register families, maintain accurate records and process referrals, ensuring information is up to date and compliant with data requirements.
- Create a safe and welcoming hub environment by supporting visitor management, safeguarding and site security procedures.
- Carry out key health and safety responsibilities, including first aid, fire safety and routine building checks.
- Identify and report risks, hazards and maintenance issues to help maintain safe, accessible facilities.
- Keep family hub information, service timetables and communications accurate and up to date.
- Organise meetings, book venues, coordinate invitations and prepare agendas, reports and minutes.
- Support purchasing, ordering and invoice processing in line with council procedures.
- Provide high-quality administrative support to ensure the smooth day-to-day operation of the hub.
- Respond appropriately to safeguarding concerns, maintaining confidentiality and following information-sharing protocols.
- Work independently, managing competing priorities and resolving enquiries efficiently in a busy environment.
About you
- GCSEs (or equivalent) in English and Maths at Grade 4/C or above
- Level 2 qualification in a relevant area (e.g. Business Administration, Customer Service, Health & Social Care) or equivalent experience
- Basic Safeguarding/Child Protection training (or willingness to complete on appointment)
- Knowledge of financial administration and maintaining office systems
- Good understanding of family hubs and offering
- Good understanding of procedures and policy awareness to support the specialist nature of the team, experience of purchasing/procurement
- Experience of working as part of a team and working under pressure.
- Experience in working with children and families
- Ability to demonstrate good customer services skills and provide empathy and support if needed
- Competent in the use of Microsoft Office and Teams
- Absorbing and providing information accurately and in user friendly ways and ways to meet the needs of those with SEND
- Accuracy and attention to detail.
- Excellent communication skills orally and in writing at all levels.
- Good organisational skills, self-reliant, experience of prioritising and working to deadlines
- Advanced IT skills, particularly on spread sheet applications and data coordination • Flexible, adaptable, creative and resourceful
- Substantial experience of database management and maintenance
- Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs
Our benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We offer a vibrant working environment with:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About us
Our Values and Behaviours
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused
Respectful
Efficient
Supportive
Trustworthy
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
Disability Confident Employer
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council
Armed Forces Community
The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
Attached documents
