What will you be doing?
Principal responsibilities
Lead, motivate and support the Help Desk team including Help Desk Supervisor. Staff management, reviewing the service looking for improvements, ensuring 24 hour service for help desk.
Supporting the HOS with business continuity plan, maintaining and updating as required.
Corporate accounting reconciliation – budget manager for corporate operational accounts including hard and soft, energy and Childrens Trust. Liasing with other service managers on budgets and expenditure. Monthly monitoring to ensure they understand budgets and identify any pressures. Work with budget managers and HOS to mitigate pressures.
Management of Senior Accounts Officer.
Budget manager for Childrens Trust Account. To ensure charges coded to account, supporting HOS with reconciliation of account and change process, ie monitoring services against contract/SLA, variations to be requested as part of the contractual change process. Attending regular SLAmonitoring meetings with NCT and liaise with NNC Children’s Services regarding NCT budget
Supporting with the establishment of an Operations Intranet Page and where applicable external website contents. Developing user guides, including booking systems for conference facilities, linkages to H&S information, office information such as opening hours, reporting issues etc transition to a central web site for Operations.
Manage all Energy Contracts for NNC, providing data on useage and being part of the team delivery Net Carbon Zero Targets. Attending monthly meeting with energy provider and disseminating key information.
Supporting Assets and Environment with the carbon neutral plan. Ensuring that risks are evaluated and managed, within the legal framework and the wider organisational context whilst supporting service outcomes.
To ensure that there is effective and timely forecasting and analysis of business and financial data to enable robust budget management and budget planning, minimising financial risks, and maximising potential efficiencies. ,
Contribute as part of the management team to corporate strategies and policies, including implementing the Asset Management Plan, and working with colleagues in other directorates and partner organisations.
Provide professional and managerial support to, and work with the Head of Service to develop strategies and plans that identify and recommend improvements that transform service delivery to ensure long term management of the service is sustainable in terms of meeting legislative obligations, financial constraints and key performance targets.
Produce effective and efficient customer reporting tools and documents that demonstrate and promote the value of the service. Maintain systems to inform and receive feedback (including complaints and suggestions) from customers, partners, suppliers, stakeholders and employees; and to evaluate that feedback through the assessment of "lessons learned" in order to ensure continuous improvement in the delivery of the service. Ensure that customer-focus and best value is promoted as a core value.
Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs.
Comply with the Council’s policies and procedures including (but not limited to) safeguarding, financial regulations, promotion of equalities, customer care, agreed audit actions and health and safety (ensuring that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons).
Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.
This job description reflects the major tasks to be carried out by the post holder and identifies a level of responsibility at which they will be required to work. In the interests of effective working, the major tasks may be reviewed from time to time to reflect changing needs and circumstances. Such reviews and any consequential changes will be carried out in consultation with the post holder.
About you
Education, Qualifications and Training
| Degree or equivalent experience in a relevant discipline e.g. facilities management, administration, budget management.
Work towards Health & Safety Qualifications e.g. NEBOSH, IOSH.
Driving Licence
| Essential
Essential
Essential |
Experience and Knowledge | Extensive Knowledge and understanding of the administration and budget management including working at a senior level.
Strategic knowledge & understanding of commissioning/running Hard FM services.
Strong contract management and project management skills. Evidence of continual professional development
Knowledge and experience of how to effect cultural and behavioural change, developing high performing teams.
| Essential
Essential
Essential
Essential
Essential
|
Attributes | Essential criteria | Desirable criteria |
| Excellent business and service planning knowledge and experience
| Essential
|
Ability and Skills | Excellent leadership, negotiation and influencing skills, including change management and improvement in service delivery.
Ability to work to tight deadlines and be flexible in work approaches.
Demonstrate excellent communication skills level of written and oral communication and IT user skill.
Ability to develop and maintain good working relationships with a wide range of customers, stakeholders and partners.
Innovative approach to problem solving and achieving value for money.
Strong performance and financial management skills
| Essential
Essential
Essential
Essential
Essential
Essential
|
Equal Opportunities | Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs.
| Essential |
Safeguarding | Demonstrate an understanding of the safe working practices that apply to this role. | Essential |
Our benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We offer a vibrant working environment with:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About us
Our Values and Behaviours
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused
Respectful
Efficient
Supportive
Trustworthy
Our Key Commitments
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.
We aim to be a carbon neutral Council by 2030.
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
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