About the role
We are seeking to recruit a Business Support Administrator in the Education Inclusion & Partnership Team in North Northamptonshire Council. You would be joining a highly motivated, committed team which has been brought together from a wide range of experiences to ensure pupils have full access to and are safe in education and to support access to education and positive educational outcomes for vulnerable learners.
The Educational Inclusion and Partnerships Team fulfil the statutory duties of the local authority pertaining to children and young people of statutory school age including Elective home Education (EHE), Children Missing Education (CME), Child Employment and Entertainment (CEE), securing 6th day provision following Permanent Exclusion and investigations for the offence of failing to secure regular school attendance. The role of Business Support Administrator is to input, manipulate and retrieve data on a range of IT software. Maintain, develop, and enhance recording systems to service users. Triage and disseminate information, acting as a key point of contact for the team, council and external services users.
We are committed to creating a diverse and inclusive workforce which reflects the community we serve. We aim to create a workplace that celebrates diversity as we know our greatest strengths are the people who make up our team.
We want talented, ambitious, and passionate people like you to come and take on this challenging and rewarding role. With excellent oral and written communication skills, you will be a clear thinker and outcome focussed. Collaborative multi-agency working is key to this role alongside being resilient and determined.
For an informal discussion about the role please contact the Recruiting Manager, Iona Breen, iona.breen@northnorthants.gov.uk .
What will you be doing?
- Support Management with the production, manipulation and maintenance of data using a variety of IT systems.
- Thorough knowledge of Processes, systems and procedures associated with the service area.
- To interact with colleagues, supervisors, managers, other service areas and the public.
- Scheduling and co-ordination of own work, taking responsibility for the completion of tasks within internal, external, and statutory timescales.
- Jobs require a normal level of courtesy and effectiveness in dealing with other people. Should be able to ask questions, seek clarification and exchange information using tact and diplomacy.
- May contribute at a team level to monitoring resources, providing statistical information and be involved in delegated project work. Some individual judgement will be required.
- Undertake additional tasks to support the Business Support Manager in accordance with the role and functions of the post.
About you
GCSE, NVQ Level 2 or equivalent in a relevant subject
and/or
Experience at administrator level 1
and
Appropriate level of literacy and numeracy
Participate in team development activities and assist, coach and mentor less experienced colleagues and team members in the performance of routine tasks to support the achievement of individual and team performance and development objectives.
Operate and set up a range of filing and retrieval systems for the team to maintain an effective service to the service users.
Accurately maintain a wider and more complex range of manual and computerised records/management information systems providing guidance to others to meet service standards and support efficient service delivery.
Provide administrative and / or secretarial support and guidance on specific issues to internal and external service users to support efficient service delivery requirements.
Handle a wide range of more detailed queries referred by other colleagues and provide a point of contact for service user feedback to meet service standards.
Gather data and financial information related to the work area to support in the production of management reports and information on service performance to meet service area requirements.
Initiate and build a wide range of positive professional relationships with colleagues, internal and external service users to deliver the service to required standards.
Produce a wide range of more detailed documents and may support less experienced colleagues in the production of documents to support efficient service delivery.
Plan co-ordinate and implement personal diary and meeting schedules, with supporting documentation to ensure that business is completed within service standards and meets business requirements.
Our benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We offer a vibrant working environment with:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About us
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused
Respectful
Efficient
Supportive
Trustworthy
Our Key Commitments
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.
We aim to be a carbon neutral Council by 2030.
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
Attached documents
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