Business Support Officer (Internal Applicants Only)

What will you be doing?

Maintain an accurate database with information provided by the accountable workers on relevant customers of Adult Social Care. 

Processing provider VAT invoices in relation to payments in accordance with NNC and HMRC regulations and guidelines.

To maintain and support any systems that are in place, including IT, filing and electronic storage systems, that may be in use to ensure effective delivery of services. 

Respond to all correspondence and telephonic enquires related to the team including prioritising and taking necessary administrative actions. 

Provide an efficient and confidential administrative service, including use of all electronic applications including Word, Excel, PowerPoint, databases, Outlook etc, to enable the team to deliver services efficiently. 

To maintain a high degree of confidentiality for all information handled. 

To liaise with other staff, both internal and external, to ensure appropriate exchange of information. 

About you

Understanding of office environments, record maintenance/management and financial systems sufficient to devise and improve administrative systems. 

IT skills and proficient in the use of Microsoft Office applications. 

Able to handle large sets of numerical data and have some knowledge/understanding of reconciliations.

Ability to maintain a high level of accuracy and attention to detail with ability to produce well-presented documents. 

Able to plan and allocate work effectively and efficiently. 

Able to meet deadlines and work in an organised manner.  

Our benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our Key Commitments

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status. 

We aim to be a carbon neutral Council by 2030.

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)