About the role
An exciting opportunity has arisen for a motivated and capable individual to join our Kettering Adult Social Care Team as a Business Support Officer (BSO), working 29 hours per week and officed based. This is a rewarding role at the heart of a dedicated team that provides essential support and services to people in the community.
In this position, you will provide comprehensive administrative support, helping the team to operate smoothly and efficiently. As the team's primary administrative contact, you will have a varied workload and play a key role in supporting day-to-day activities. You will also be part of a wider Business Support network, working alongside colleagues across different teams who share expertise, collaborate regularly, and provide ongoing support to one another.
For an informal discussion about the role, please contact Leah Gustave at leah-charlotte.gustave@northnorthants.gov.uk.
What will you be doing?
Answering telephone enquiries and directing calls appropriately.
Inputting and maintaining accurate data in internal databases.
Managing and updating a shared inbox
Taking minutes during meetings and distributing documentation accordingly.
About you
Strong communication skills, both written and verbal.
Confidence in handling a high volume of telephone calls.
Proficiency in Microsoft Word, Outlook, and Excel.
Excellent attention to detail and the ability to work to deadlines.
A proactive, reliable, and well-organised individual with the ability to use initiative.
Our benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We offer a vibrant working environment with:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About us
Our Values and Behaviours
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused
Respectful
Efficient
Supportive
Trustworthy
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
Disability Confident Employer
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council
Armed Forces Community
The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
Attached documents
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