About the role
We are seeking to recruit a Business Support Team Leader in the Education Inclusion & Partnership Team in North Northamptonshire Council. You would be joining a highly motivated, committed team which has been brought together from a wide range of experiences to ensure pupils have full access to and are safe in education and to support access to education and positive educational outcomes for vulnerable learners.
The Educational Inclusion and Partnerships Team fulfil the statutory duties of the local authority pertaining to children and young people of statutory school age including Elective home Education (EHE), Children Missing Education (CME), Child Employment and Entertainment (CEE), securing 6th day provision following Permanent Exclusion and investigations for the offence of failing to secure regular school attendance. The role of Business Support Team Leader involves leading a small team of Business Support Officers through supervisory, training, induction, recruitment responsibilities and the allocation of associated tasks and resources in relation to these areas.
We are committed to creating a diverse and inclusive workforce which reflects the community we serve. We aim to create a workplace that celebrates diversity as we know our greatest strengths are the people who make up our team.
We want talented, ambitious and passionate people like you to come and take on this challenging and rewarding role. With excellent oral and written communication skills, you will be a clear thinker and outcome focussed. Collaborative multi-agency working is key to this role alongside being resilient and determined.
For an informal discussion about the role please contact the Recruiting Manager.
What will you be doing?
-
Supervise a small team of Business Support Officers through supervisory, training, induction, recruitment responsibilities and the allocation of associated tasks and resources.
- Support Senior Management with the production, manipulation and maintenance of data using a variety of IT systems.
- Thorough knowledge of Processes, systems and legislation associated with the service area.
- Supervise the development and review of associated policy and processes.
- To interact with colleagues, supervisors, managers, other service areas and the public.
- Scheduling and co-ordination of own work and allocation to others, taking responsibility for the completion of tasks within internal, external, and statutory timescales.
- Undertake additional tasks to support the Service Manager in accordance with the role and functions of the post.
About you
GCSE, NVQ Level 3 or equivalent in a relevant subject
and/or
Extensive experience at Senior administrator level
and
Appropriate level of literacy and numeracy
Supervise, coach and mentor less experienced colleagues and team members to support the achievement of individual and team performance and development objectives.
Supervise the filing, retrieval and archiving systems within the team, initiating recommending and drafting changes when appropriate, to maintain an effective service to the service users.
Supervise the maintenance and accuracy of manual and computerised records/management information systems sometimes initiating and implementing change to meet service standards and support business needs.
Supervise and handle more detailed and complex issues referred by the team and others and respond to complaints to ensure that correct procedures are followed, and service standards met.
Sort, refer, monitor progress and respond to formal correspondence and draft straight forward responses to formal correspondence requiring management approval, to ensure that service standards and business requirements are met.
Gather, analyse and evaluate data and financial information related to the work area to support the production of management reports and information on service performance to meet service area requirements.
Initiate and maintain a wide range of positive professional relationships with colleagues, internal and external service users to deliver the service to required standards.
Our benefits
We offer:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (27 days, rising to 32 days) and bank holidays, plus the option to buy up to an extra 10 days
- agile and flexible working arrangements to help you with a healthy work-life balance.
About us
We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country. Our vision for North Northants is to be 'A place where everyone has the best opportunities and quality of life'.
Our priorities are:
- helping people live active fulfilled lives
- caring for our young people, providing them with high quality education and opportunities
- enabling a thriving and successful economy
- leading on a green and sustainable environment
- ensuring our communities are connected do they can shape their lives and where they live
- providing modern public services
Our values, as chosen by our staff, are - Customer-focused, Respectful, Efficient, Supportive and Trustworthy.
Your differences make us different - Achieve Together.
We are undertaking consultation with the Trade Unions on terms and conditions and the future NNC pay structure and during this time are appointing new employees on interim spot salaries. You will be advised of the outcome and any impact on your role once this work is complete.
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