About the role
Do you want be part of a team that inspires change and has the interests of the community at its heart? Working in our CCTV Centre, assisting our residents to have the best experience across North Northamptonshire, you will support the Council in discharging its statutory duties under the Crime & Disorder Act 1998. You will ensure the integrity, accuracy and confidentiality of all information gained by compliance with quality standards and legislation, whilst preserving the rights of the individual.
Who we are:
Here at North Northamptonshire Council, we provide a wide range of services to its residents and the growing number of businesses based locally. As a Council, we are passionate about providing high quality services to our communities, residents, and businesses. This means we need to employ and retain the most talented and dedicated people. As a new unitary authority, we are excited with the opportunity we have in building the Council of the future with our local communities. The Council is creating a “one team” culture which will be central to our future approach and will build the solid foundations needed to drive future service improvement.
What will you be doing?
The CCTV Operative operates and monitors the control room systems to agreed standards and complies with relevant rules, procedures and statutory requirements. They will respond to emergency situations / major accidents and incidents and will implement the Civil Emergency Plan and communicate in a clear and concise manner whilst remaining calm.
They will be up to date with all systems additions, camera locations and their vision capabilities and are able to understand and comply with technological processes required to competently use the system.
They will liaise with key partners responding to calls for service, reviewing and downloading footage, completing relevant paperwork whilst ensuring confidentiality and evidential standards are met.
Where required, they will progress matters to attending court to represent the Council for any prosecutions or case reviews as a result of an incident and producing footage.
They will be responsible for reporting and monitoring the day-to-day running of the control room and completing written documents clearly and concisely and maintain full records.
Purpose of the job
Reporting to the Safer Communities Operations Manager, this role is to deliver the Closed-Circuit Television (CCTV) function for North Northamptonshire Council to support in discharging its statutory duties under the Crime & Disorder Act 1998. To ensure integrity, accuracy and confidentiality of all information gained by compliance with quality standards and legislation, whilst preserving the rights of the individual.
About you
We are looking to recruit an individual who can be flexible with their working hours, as our CCTV operations 24 hours a day. You must be able to work shift systems which include bank holidays.
You must have excellent customer service and communication skills and have experience of working on your own initiative, whilst under pressure to meet tight deadlines.
You must have IT experience on the use of day-to-day integrated systems and / or standard software packages.
You will be able to work in a demanding environment in a professional and efficient manner ensuring high ethical standards and integrity.
You will be able to demonstrate good observation skills and will be enthusiastic in your role. This is a role which will require you to work with partner organisations as well as teams across the Council.
Our benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We offer a vibrant working environment with:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About us
Our Values and Behaviours
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused
Respectful
Efficient
Supportive
Trustworthy
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
Disability Confident Employer
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council
Armed Forces Community
The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
Attached documents
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