Care Supervisor

What will you be doing?

The role of a Care Supervisor is to:

To undertake social care assessments with customers to put in place ongoing support plans to meet assessed needs.

To act as a key worker for an identified group of customers ensuring support arrangements are regularly reviewed liaising with health, housing and social care professionals to ensure their support is effectively coordinated.

To supervise and appraise a team of staff, identifying training requirements and continued professional development to enable staff to operate more effectively within standards and guidelines.

To work flexible hours covering early mornings, late evenings and weekends, 365 days a year to provide appropriate day to day supervision, ensuring the smooth running of the service.

To maintain accurate customers records and service records e.g. Care Plans using company information systems to ensure they are in line with departmental policy and procedure.

To undertake specific lead responsibilities on behalf of the service for example responsibility for ordering, monitoring and administering medication to customers in line with relevant policies and procedures.

To ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety within the company.

About you

Successful candidates will be subject to an enhanced DBS check which will be covered by the employer.

Have a full driving licence and access to a vehicle.

Have an NVQ Level 3 or equivalent in Social Care or the ability and willingness to undertake training to this level.

Ability and willingness to undertake NVQ Level 4 or equivalent

Proven experience and knowledge of the customer group sufficient to lead, direct and train staff

Knowledge and understanding of National Care Standards

Previous experience of working in this role, or within a social care setting

Experience of using a database

Basic computer skills in Word, Excel, Internet and email

Ability to supervise staff effectively and carry out regular supervisions and appraisals with staff

Ability to maintain accurate records

Good organisational skills, with the ability to work on own initiative and to prioritise own and other’s work and to work under pressure

Good communication skills sufficient to relate well to a wide range of people and to other agencies

Ability to follow company and statutory procedures

Diplomatic with a good common sense approach

Tolerant, adaptable and flexible

Our benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our Key Commitments

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.

We aim to be a carbon neutral Council by 2030.

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)