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Contract, Quality & Outcomes Officer

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About the role

This is an exciting opportunity to join North Northamptonshire Councils Provider Quality Assurance Team. The role is a permanent role within the team. Where care services are commissioned and funded by North Northamptonshire Council, the team are responsible for assuring that care provision is of a high standard and excellent quality.

What will you be doing?

You will work with the team manager to shape and embed a robust quality offer to our commissioned providers; you will have an allocated portfolio of social care provider services that you will complete annual visits too to check the quality of care services being provided.

You will be required to respond to Notifications of Concerns when they are raised about a care provider to address any potential issues, and work effectively with system partners internally and externally where necessary. You will lead, support, and engage with services and those that they support to promote service development and support.

About you

We are seeking to recruit a highly motivated and tenacious individual who has high aspirations for people in North Northants drawing on social care services, you will have extensive experience in working in provider services or in a quality assurance / inspection function.

Please contact:

Andy.WoodallBuchanan@northnorthants.gov.uk or Ruth.Mee@northnorthants.gov.uk for an informal discussion on the role.

The closing date for submitting any expressions of interest is the end of the day 26th October 2025 and interviews are due to take place in week beginning 10th November 2025. 

Our benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.


You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

  • a competitive salary
  • a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
  • lots of opportunities to develop your skills, knowledge and potential in a large unitary council
  • generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
  • hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

 

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our Key Commitments

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)

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