Council Tax Officer (Internal applicants only)

What will you be doing?

The purpose of the role is to carry out the administrative tasks involved in the revenues process, this will involve responding to customer queries and supporting through the stages of the process. 

Duties will include: 

• Administer council tax accounts in accordance with current legislation, policy and best practices 
• Monitor accounts, process changes of circumstances, make payment arrangements and process
• Update and maintain accounts to ensure recovery processes are followed
• Respond to customer queries, telephone, face to face and in writing 
• Review accounts, suggesting appropriate recovery action as well as preparing accounts for enforcement agents 
• Producing letters and reports 
• Setting up direct debit, dealing with recalled direct debits
• Check and Issue Summons 
• Check and action refunds 
• Identify and set up attachment of earnings 
• Manage diary and tracing codes on the system 
• Identifying appropriate accounts for write off, bankruptcies and arrangements
• Promote good relationships with internal and external parties 
• Assist with the billing and recovery of NNDR as required 
• Demonstrate awareness of equal opportunities 
• Comply with the councils policies and procedures 
• Understand the councils commitment to corporate parenting

About you

For this role you will need: 

• English and Maths GCSE Grade C or above or equivalent 
• Experience in administration and processing of council tax (Billing and Recovery) 
• Must be computer literate
• Good attention to detail
• Ability to work to deadlines and targets 
• Demonstrate ability to understand, interpret and explain complicated legislation and ability to keep up to date with frequent legislation and procedural changes 
• Good verbal and written communications skills 
• Fluent English 
• Ability to support and negotiate, customers, landlords and stakeholders in a calm, sensitive way in difficult situations 
• Proven ability to work on own initiative  with minimum supervision 
• Able to use own discretion and judgement 
• Ability to demonstrate awareness/ understanding of equal opportunities and ither peoples’ behaviours, physical, social and welfare needs.

Our benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.  

Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council

Armed Forces Community 

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)