About the role
Do you want to play a vital role in delivering first point of contact Customer Services for your local authority.
No two days will ever be the same and you will not have a growing workload as we aim to deal with everything at first contact by either phone appointment or email.
You will be part of a very supportive and encouraging team whilst you undergo comprehensive training to enable you to do an excellent job.
If you are flexible adaptable and can keep your composure under pressure, then why not grab this exciting opportunity to make a difference and apply.
If you wish to discuss any aspect of this role, please contact the Team Leaders on 01536 535646
The assessment day will be held on Wednesday the 14th February 2024.
Comprehensive training will be given in all aspects of customer services work.
What will you be doing?
- To resolve customer telephone and face-to-face enquiries relating to the full range of Council and partner services in a courteous and efficient manner in line with the Council’s Customer Service Processes.
- To facilitate customer access to Council and partner services.
- To operate technology and equipment necessary efficiently and effectively to the position.
- To competently operate several office IT systems including e-mail, Word, Excel, the Customer Relationship Management system, and back-office systems.
- To accurately and efficiently complete administrative tasks relating to Council and partner services.
- To always undertake the role for the benefit of the customer, regularly contributing ideas, suggestions, and feedback to supervisors to contribute to the effectiveness and improvement of the service.
- To comply with and promote the Council’s policies on equality of opportunity.
- To undertake such other duties that are consistent with the job purpose and grade of post.
About you
You will have direct experience in providing in-depth advice to the public, either face to face or by telephone.
You will be educated at GCSE's grade C or above in Maths and English (or equivalent)
You will be flexible, adaptable and reliable, with a positive can do attitude.
Our benefits
We offer:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- agile and flexible working arrangements to help you with a healthy work-life balance.
About us
We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country. Our vision for North Northants is to be 'A place where everyone has the best opportunities and quality of life'.
Our priorities are:
- helping people live active fulfilled lives
- caring for our young people, providing them with high quality education and opportunities
- enabling a thriving and successful economy
- leading on a green and sustainable environment
- ensuring our communities are connected so they can shape their lives and where they live
- providing modern public services
Our values, as chosen by our staff, are - Customer-focused, Respectful, Efficient, Supportive and Trustworthy.
Your differences make us different - Achieve Together.
We are undertaking consultation with the Trade Unions on terms and conditions and the future NNC pay structure and during this time are appointing new employees on interim spot salaries. You will be advised of the outcome and any impact on your role once this work is complete.
Attached documents
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