About the role
Do you want to play a vital role in delivering first point of contact Customer Services for your local authority.
No two days will ever be the same and you will not have a growing workload as we aim to deal with everything at first contact by either phone email or face to face appointment.
You will be part of a very supportive and encouraging team whilst you undergo comprehensive training to enable you to do an excellent job.
If you are flexible adaptable and can keep your composure under pressure, then why not grab this exciting opportunity to make a difference and apply.
If you wish to discuss any aspect of this role, please contact the Team Leaders on (01832 742215)
Comprehensive training will be given in all aspects of customer services work.
What will you be doing?
To resolve customer telephone and face-to-face enquiries relating to the full range of Council and partner services in a courteous and efficient manner.
- To facilitate customer access to Council and partner services.
- To operate technology and equipment necessary efficiently and effectively to the position.
- To competently operate several office IT systems including e-mail, Word, Excel, the Customer Relationship Management system, and back-office systems.
- To accurately and efficiently complete administrative tasks relating to Council and partner services.
- To always undertake the role for the benefit of the customer, regularly contributing ideas, suggestions, and feedback to supervisors to contribute to the effectiveness and improvement of the service.
- To comply with and promote the Council’s policies on equality of opportunity.
- To undertake such other duties that are consistent with the job purpose and grade of post.
About you
You will have direct experience in providing in-depth advice to the public, either face to face or by telephone.
You will have great communication skills with a warm and friendly personality.
You will be flexible, adaptable and reliable, with a positive can-do attitude.
Our benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We offer a vibrant working environment with:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About us
Our Values and Behaviours
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused
Respectful
Efficient
Supportive
Trustworthy
Our Key Commitments
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.
We aim to be a carbon neutral Council by 2030.
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
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