About the role
Do you want to play a vital role in Customer Services for Complaints Support in your local authority.
You will be part of a very supportive and encouraging team whilst you undergo comprehensive training to enable you to do an excellent job.
If you are flexible adaptable and can keep your composure under pressure, then why not grab this exciting opportunity to make a difference and apply.
If you wish to discuss any aspect of this role, please contact the Team Leaders on 01536 535646
What will you be doing?
Monitoring complaints including Member of Parliament and Councillor enquiries.
Liaising with services to ensure timely responses to complaints/enquiries are received.
Assisting Senior Customer Experience Officers
Contact with customer re complaints process (via email/phone etc.)
Monitoring compliments inboxes and logging compliments
Need attention to detail.
Be able to work under own initiative as well as part of a team.
Flexible as priorities constantly change.
Liaising with partner agencies along with Member of Parliament Office, Councillors etc.
To competently operate several office IT systems including e-mail, Word, Excel, the Customer Relationship Management system, and back-office systems.
To comply with and promote the Councils policies on equality of opportunity.
To undertake such other duties that are consistent with the job purpose and grade of post.
Comprehensive training will be given in all aspects of the role.
About you
You will have direct experience in dealing with the public, either face to face or by telephone.
You will be educated at GCSE's grade C or above in Maths and English (or equivalent)
You will be flexible, adaptable and reliable, with a positive can do attitude.
Our benefits
We offer:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- agile and flexible working arrangements to help you with a healthy work-life balance.
About us
We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country. Our vision for North Northants is to be 'A place where everyone has the best opportunities and quality of life'.
Our priorities are:
- helping people live active fulfilled lives
- caring for our young people, providing them with high quality education and opportunities
- enabling a thriving and successful economy
- leading on a green and sustainable environment
- ensuring our communities are connected so they can shape their lives and where they live
- providing modern public services
Our values, as chosen by our staff, are - Customer-focused, Respectful, Efficient, Supportive and Trustworthy.
Your differences make us different - Achieve Together.
We are undertaking consultation with the Trade Unions on terms and conditions and the future NNC pay structure and during this time are appointing new employees on interim spot salaries. You will be advised of the outcome and any impact on your role once this work is complete.
Attached documents
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