About the role
Do you want to be part of a small team providing excellent customer service to the local community and visitors? Do you have passion for delivering high quality events? Are you a confident communicator with keen listening skills? If so, this might be the role for you.
We have an exciting opportunity to join a small team at the Discover Northamptonshire Hub at Rushden Lakes as a Discover Northamptonshire Officer. The officer will support the day to day delivery of this innovative Tourist Information Centre, and will play a key role in the development of key business operations such as the retail and meeting hire spaces to ensure maximum revenue for the site. The role will support the Discover Northamptonshire Manager in delivering the new Tourism Strategy for Northamptonshire, working with our partners to build a greater sense of pride across Northamptonshire and drive economic growth by attracting people to visit the county.
The Discover Northamptonshire Officer will be a main point of contact for all North Northamptonshire tourism and cultural businesses and will support frequent networking and collaboration events.
The role will also include delivering small and large scale events taking place across North Northamptonshire, to grow awareness of the sector and grow revenue streams for the service. Due to the nature of the business, regular weekend and Bank Holiday working is required.
This is an exciting time to join a new Culture, Tourism and Heritage service which covers a wide range of areas including The Chester House Estate, Corby Heritage Centre, Cornerstone, the Northamptonshire Archaeological Resource Centre and the North Northamptonshire Greenway project.
What will you be doing?
Main Duties and Responsibilities
- Create great visitor experiences by delivering visitor engagement activities to bring the centre to life in new and innovative ways.
- Publicise the centre's services and implement marketing strategies to raise the profile of the centre, increase footfall and sales, and generate more income.
- Deliver a Visitor Survey and provide clear feedback and recommendations to the Head of Service.
- Oversee the EPOS till system and online booking systems.
- Support the business development by identifying new opportunities to drive income and innovation, harnessing ideas from your team and customer feedback. Contribute to and deliver the property business plan.
- Support and guide volunteers, maintaining effective communication and ensuring they are adequately supervised. Oversee and contribute to rotas that provide suitable staffing cover whilst remaining within agreed monthly wage budget.
- Deliver events across North Northamptonshire to support awareness of the local tourism and cultural offerings and generate income for the service.
- Deal with visitor enquiries, correspondence and complaints as necessary, in a timely and positive manner to maintain/restore goodwill.
- Observe all Health & Safety and statutory regulations.
About you
You will:
- Have experience of working in the leisure and tourism sector.
- Be experienced in delivering small and large scale events.
- Have excellent customer service skills and high service standards.
- Have experience of retail, business, marketing and/or visitor services.
- Have excellent IT skills to manage an EPOS and online booking system.
- Have strong relationship management and influencing skills.
Our benefits
We offer:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- agile and flexible working arrangements to help you with a healthy work-life balance.
About us
We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country. Our vision for North Northants is to be 'A place where everyone has the best opportunities and quality of life'.
Our priorities are:
- helping people live active fulfilled lives
- caring for our young people, providing them with high quality education and opportunities
- enabling a thriving and successful economy
- leading on a green and sustainable environment
- ensuring our communities are connected so they can shape their lives and where they live
- providing modern public services
Our values, as chosen by our staff, are - Customer-focused, Respectful, Efficient, Supportive and Trustworthy.
Your differences make us different - Achieve Together.
Attached documents
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