Discover Northamptonshire Officer

What will you be doing?

• Oversee the day-to-day running of the Discover Northamptonshire Tourism Hub at Rushden Lakes, managing a casual and volunteer team.

• Create great visitor experiences by delivering engaging activities that bring the centre to life in innovative ways.

• Publicise the centre's services and implement marketing strategies to raise the centre’s profile, increase footfall and income.

• Manage the EPOS till system and online booking systems.

• Support business development by identifying new opportunities to drive income and innovation, using team and visitor feedback.

• Contribute to and deliver the property business plan.

• Supervise and support volunteers, ensuring effective communication, adequate supervision, and well-managed rotas within the agreed wage budget.

• Deliver events across North Northamptonshire to promote local tourism and cultural offerings, including major events like the Corby Fireworks.

• Handle visitor enquiries, correspondence and complaints in a timely, positive, and professional manner.

• Deliver priorities outlined in the Northamptonshire Tourism Strategy.

• Support the delivery of the Local Visitor Economy Partnership (LVEP).

• Contribute to the implementation of the 2025 North Northamptonshire Culture Strategy alongside key industry stakeholders.

• Observe all Health & Safety and statutory regulations within the Tourism Hub.

• Monitor and report on key performance indicators (e.g., footfall, income, visitor satisfaction) to evaluate success and inform future strategy.

• Build and maintain effective relationships with stakeholders including local businesses, tourism boards, community groups, and council departments.

• Manage and contribute to digital marketing, social media content, and the centre’s online presence.

• Deliver induction, training and ongoing support for new volunteers and casual staff.

• Promote accessibility and inclusivity to ensure the centre is welcoming to all visitors.

• Support sustainable tourism practices in alignment with local and national environmental goals.

About you

• Have experience of working in the leisure and tourism sector.

• Be experienced in delivering small and large-scale events, from concept to delivery.

• Have excellent customer service skills and maintain high standards in a visitor-facing environment.

• Have experience in retail, business development, marketing and/or visitor services.

• Possess excellent IT skills, with the ability to manage EPOS and online booking systems.

• Have strong relationship management and influencing skills, with the ability to build partnerships across sectors.

• Be a self-starter who can work independently, use initiative and think creatively to solve problems and spot opportunities.

• Be confident managing and motivating volunteers and casual staff, including rota planning and basic training.

• Have experience or understanding of social media, digital marketing and content creation to support audience engagement.

• Be well-organised, proactive, and comfortable balancing multiple priorities.

• Be able to manage budgets, track performance, and contribute to strategic plans and reports.

• Be committed to accessibility, inclusivity, and sustainability in tourism.

• Be flexible to work weekends, evenings and public holidays, as required by the role.

Our benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our Key Commitments

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.

We aim to be a carbon neutral Council by 2030.

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)