EHC Casework Assistant

What will you be doing?

• Providing comprehensive and confidential administrative support to the EHC Service.
• Acting as the first point of contact for families, professionals and partner agencies.
• Managing team communications, including mailboxes, Teams channels and system updates.
• Supporting case allocation processes and maintaining accurate performance and tracking information.
• Maintaining records and data within EHC systems, ensuring accuracy and compliance.
• Assisting caseworkers and team leaders with administrative tasks to support service delivery.
• Working collaboratively with colleagues across the service to ensure continuity and efficiency.
• Coordinating panel meetings, taking accurate notes and distributing outcomes and documentation.

About you

• Able to demonstrate a good level of general education to GCSE standard including English and Maths. 
• Experience of working within a business support function in a large organisation.
• Experience of establishing strong working and effective relationships across numerous stakeholder groups.
• Experience of working within a fast changing, dynamic environment.
• Must be able to effective communicate in a range of mediums including written and verbal communication 
• Competent in the use of IT systems.
• Must be able to evidence analytical and interpretive attention to detail. 
• Interpersonal skills with the ability to quickly form effective working relationships 
• Ability to work in a pressurised environment. 
• Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs.

Our benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.  

Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council

Armed Forces Community 

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)