About the role
We are looking to recruit to the post of Education, Health and Care (EHC) Caseworker Assistant in North Northamptonshire Council. This is an exciting and varied opportunity working within the statutory Education, Health and Care Team.
The role is fast paced supporting the EHC teams to carry out the administration duties around the statutory assessment processes.
Training will be provided on our in-house systems.
We are committed to creating a diverse and inclusive workforce which reflects the community we serve. We aim to create a workplace that celebrates diversity as we know our greatest strengths are the people who make up our team.
This position will be a hybrid of office and remote working with the expectation that at least one day will be worked in the office at Tithe Barn Road, Wellingborough NN8 1BN.
Please ensure you read the job description, person specification and guidance for applying for a post within North Northamptonshire Council, as well as taking account of the about you section below.
For informal enquiries please contact the Janice Robinson on 07714838168 or via email firstname.lastname@example.org
Shortlisting will take place on 4 December 2023
Interviews will take place on week commencing 11 December 2023.
What will you be doing?
Providing a comprehensive and confidential range of effective and transparent business support to the EHC operational teams.
Acting as the first point of contact for service users and professionals.
Co-ordinating and managing the teams processes and systems in relation to communications,
Supporting the EHC Officer and Caseworkers with tracking the allocation and of cases, including data and performance information support.
Working closely and jointly with the other service members as required to ensure continuity of support for the EHC Service and undertake other tasks as appropriate
Please see the attached Job description for full details of job responsibilities.
You are a team player with the ability to use your interpersonal and customer service skills, to effectively communicate in a range of mediums with stakeholder groups, as well as the ability to quickly form strong and effective working relationships.
You will have previously worked in an administration or business support role ideally for a large organisation which required you to work under pressure, utilising your organisational skills, ability to plan and prioritise workloads.
You will be able to think ‘outside of the box’ and a can-do attitude is a must.
You will have working knowlege and experience of using Microsoft IT packages including Word, Excel and bespoke databases, in an administrative capacity.
Please see the attached person specification for full details of essential and desirable qualifications, experience, skills and abilities needed for this role.
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- agile and flexible working arrangements to help you with a healthy work-life balance.
We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country. Our vision for North Northants is to be 'A place where everyone has the best opportunities and quality of life'.
Our priorities are:
- helping people live active fulfilled lives
- caring for our young people, providing them with high quality education and opportunities
- enabling a thriving and successful economy
- leading on a green and sustainable environment
- ensuring our communities are connected so they can shape their lives and where they live
- providing modern public services
Our values, as chosen by our staff, are - Customer-focused, Respectful, Efficient, Supportive and Trustworthy.
Your differences make us different - Achieve Together.
We are undertaking consultation with the Trade Unions on terms and conditions and the future NNC pay structure and during this time are appointing new employees on interim spot salaries. You will be advised of the outcome and any impact on your role once this work is complete.