Vacancies

Equipment Officer

Please Note: The application deadline for this job has now passed.

About the role

Overall purpose of the post

Assess customers level of need in order to ascertain whether Assistive Technology Equipment is required to support the individual at home to promote independence and ensure safety.
Supply and install Assistive Technology equipment following an assessment and agreement from all parties concerned in compliance with appropriate policies and regulations
Review equipment installed making necessary changes or adjustments to equipment where necessary or if needs have changed to ensure appropriate adjustments are made.
Ensure that customer case notes are accurate and up to date. Records must be entered onto the database within the required timescales.
Ability to identify unmet customer needs, an awareness and ability of where to sign post to if a need is identified i.e. ASC/ Visual impairment/ Occupational Therapy/ External
Data analysis/ Use data provided by digital systems to write reports for adult social care to support with decision making around care
Promote and raise the profile of the Assistive Technology Services by undertaking presentations to both internal and external teams/service.
Demonstrate awareness/ understanding of equal opportunities and other peoples behavioural, physical, social and welfare needs
Ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety within the company.

Carry out any other duties which fall within the broad scope and purpose of this job description and which are commensurate with the grade of the post

What will you be doing?

To be an integral member of the Assistive Technology Team and assisting with assessments and outcomes by independently installing and educating the individual on equipment and products. (This Involves answering enquiries, installation visits, repairs, standard lifeline installations, key safe installations, equipment collections, stock re-cycling)

The Equipment Officers are also responsible for the collection and recycling of equipment.

The role is responsible for assisting customers to undertake practical tasks by educating in the use of appropriate technology devices/ aids to help maintain their independence within their own home.

The Equipment Officers are responsible for ensuring their knowledge is up to date and to look for innovations as this is a field that is constantly evolving.

To undertake complex equipment assessments and installations which may require the use of a power tool. Previous experience preferred but not essential. To provide support and guidance to ensure customers receive services and benefits they are entitled to.

Ensure that all administrative tasks relating to the job are carried out in an effective and timely manner
To ensure accurate audit and record keeping

The Equipment Officer will carry out duty functions which involve contacting all complex referrals to the service/ screening/ prioritisation and booking

Equipment Officers will lead and support training of new staff (Equipment Officers/ Installers)

Demonstrate awareness / understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs

Works under their own initiative following all processes, procedures, policies, guidelines, regulations set out by the organisation

Ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety within the company.

Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.

About you

Knowledge Required:

To have excellent listening and communication skills.

Aptitude and willingness to understand and research equipment

Computer literate in Word, Excel, Internet, Email and databases incl. Eclipse/Cygnum

Ability to prioritise the management of caseloads, i.e. referrals and assessments

Ability to work within set procedures / systems

To be professional, sympathetic and diplomatic

To be physically able to lift equipment

Able to maintain accurate records.

We reserve the right to end the applications early should sufficient candidates apply.

Our benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

a competitive salary
a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
lots of opportunities to develop your skills, knowledge and potential in a large unitary council
generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our Key Commitments

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.

We aim to be a carbon neutral Council by 2030.

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)