Family Hubs Reception & Customer Support Officer

What will you be doing?

Working Monday to Friday from 9am to 5pm, you’ll be the welcoming presence at the heart of the Family Hub. Your day-to-day responsibilities will include greeting families, carers, and visitors warmly and professionally, while managing general reception duties such as handling room bookings and ordering supplies.

You’ll also play an important role behind the scenes—monitoring shared inboxes, updating accurate records with full confidentiality, and providing admin support to help the team plan and promote a wide variety of hub activities. This will include creating engaging promotional materials and supporting with social media updates, ensuring all information is accessible and inclusive for families.

About you

As the first point of contact for families and partners, you’ll represent the values and vision of the Family Hubs. You’ll be confident in introducing people to the services and opportunities available and play a key part in encouraging community engagement.

We’re looking for someone who is approachable, organised, and professional—with strong admin skills and a genuine passion for helping others. You’ll need to be comfortable communicating with people from all walks of life and able to thrive in a busy, community-focused setting.

Our benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our Key Commitments

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.

We aim to be a carbon neutral Council by 2030.

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)