About the role
We are looking for a customer-focused and hard-working individual to join our small team.
Our team – the Personal Budgets Support Service - delivers a wide range of financial support and advice to disabled people receiving Direct Payments in North Northamptonshire.
Our customers rely on us to supply them with timely information, documents and support on a weekly basis, so much of the work is deadline driven and vital to our customers.
The role will mean that you will be the first point of contact for people who use PBSS as a payroll provider. Although some knowledge of payroll and experience of working in a finance-based environment is preferred, we are very interested in people who are passionate about customer service and happy to learn new skills. If that sounds like you, don’t hesitate to put in an application. It could just be the career you are looking for in local government.
What will you be doing?
You will be working within our small and very busy team based in Haylock House in Kettering
Many of our customers operate as employers and will rely on you to supply them with all the payroll information that they need, so you will be working with colleagues to calculate wages, tax and pensions and to submit payroll information to HMRC using our bespoke payroll systems.
You will also be involved in providing support around a range of other financial services so there will be a real mixture of work to keep you busy.
There will be a lot to learn, but we will give you the training you need and continue to support you as you develop your skills.
About you
We are looking for someone committed to providing high quality customer service. You will possess excellent communication skills, be someone with who pays attention to detail and is thorough and accurate in your approach to work.
Used to working with financial systems, you will be methodical, organised, able to work to deadlines both as part of a team and on your own and with the ability to prioritise work. You will be confident in using ICT at work.
We value flexible working and work-life balance, and you will have opportunities to work from home whenever possible.
However, this role is customer-focused, so you will also spend time working alongside team members at our Haylock House offices in Kettering where your initial training will be held
Our benefits
We offer:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (27 days, rising to 32 days) and bank holidays, plus the option to buy up to an extra 10 days
- agile and flexible working arrangements to help you with a healthy work-life balance.
About us
We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country.
Our priorities are:
- helping people live active fulfilled lives
- caring for our young people, providing them with high quality education and opportunities
- enabling a thriving and successful economy
- leading on a green and sustainable environment
- ensuring our communities are connected do they can shape their lives and where they live
- providing modern public services
We are undertaking consultation with the Trade Unions on terms and conditions and the future NNC pay structure and during this time are appointing new employees on interim spot salaries. You will be advised of the outcome and any impact on your role once this work is complete.
Attached documents
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