Vacancies

Garage Management Co-ordinator

About the role

We are looking for a proactive and customer-focused Garage Management Co-ordinator to join our Housing Management Service.

This is an exciting opportunity to play a key role in the management of garage sites across North Northamptonshire Council's housing stock. Reporting to the Housing Services Manager, you will be responsible for coordinating the letting, administration, maintenance and income collection of council-owned garages, ensuring customers receive a high-quality service and that garage sites are safe, well-managed and fully utilised.

Working closely with Housing Assistants, Estate Caretakers, Property Services and neighbourhood teams, you will help maximise occupancy levels, reduce arrears, improve customer satisfaction and identify opportunities to enhance or repurpose garage sites for future community benefit.

This is a varied role that combines customer service, administration, income management, estate inspections and partnership working, making it ideal for someone who enjoys working with people while delivering practical solutions and improvements.

What will you be doing?

As Garage Management Co-ordinator you will be responsible for:

Coordinating the allocation, letting and termination of garage licences across the council's housing stock.
Managing garage voids, ensuring garages are inspected, maintained and ready for reletting as quickly as possible.
Undertaking licence sign-ups, identity checks and maintaining accurate customer records on housing management systems.
Monitoring garage income, managing arrears cases, agreeing repayment arrangements and progressing Stage 3 income recovery actions, including notices and evictions where required.
Raising work orders and coordinating repairs, maintenance and lock changes with Property Services and Estate Caretakers.
Carrying out garage site inspections and helping to improve the appearance, safety and condition of garage areas.
Responding to customer enquiries, concerns and complaints, providing excellent customer service at all times.
Working with neighbourhood teams, residents and partner agencies to address anti-social behaviour, fly-tipping, abandoned vehicles and other site-related issues.
Producing performance information and supporting service improvement initiatives, policies and procedures.
Identifying underused garage sites and exploring opportunities for redevelopment, additional parking provision or alternative uses that benefit local communities.
Supporting community engagement activities, estate walkabouts and tenant involvement events.

About you

We are looking for an organised, motivated and customer-focused individual who can build positive relationships and manage a diverse workload. For a full list of of the role criteria please refer to the attached Job Description/ Person Specification.

Our benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

a competitive salary
a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
lots of opportunities to develop your skills, knowledge and potential in a large unitary council
generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council

Armed Forces Community

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)

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