About the role
North Northants Council’s Technology, Digital, and Data service is seeking a talented and dedicated Application Support Officer to join our hardworking and ambitious team.
Within our education area, we are beginning the process of replacing the core case management solutions, which presents exciting opportunities to play a key role in actively supporting and implementing these systems. The role of Application Support Officer will be one of the primary points of support for the new systems. While a strong knowledge of ICT and some experience in a technology environment is preferred, we are interested in individuals who are passionate about technology and customer service, and who are eager to make a difference and enjoy learning new skills and taking on challenges. If this sounds like you, do not hesitate to submit an application. This could be the career opportunity you have been searching for in local government.
What will you be doing?
This is an excellent opportunity to support and shape, new case management systems for the Council during implementation.
Your main responsibility will be supporting ongoing importing of data from our current system into the new education system. This involves working on the Test and Live environments, exporting and importing mappings, record matching sets, and rules to ensure accurate data in the system. You will additionally support the implementation, data quality, system user acceptance testing and records retention. You will also be providing support to the new Planning/ Regulatory Services case management system.
You will be supported by the Senior Applications Support officer to promote best practices and administer specific application systems.
Additionally, your responsibilities will also include troubleshooting issues, resolving users’ queries, and supporting the effective functioning of our systems.
About you
We are seeking a dynamic individual committed to providing excellent application support across North Northamptonshire. Experience in local authority systems would be desirable.
You should possess excellent accuracy, attention to detail, communication skills and be customer focused.
The ideal candidate will be self-motivated, organised, and capable of working in a Time Critical environment. You should be able to work both independently and as part of a team, managing competing priorities.
Our benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We offer a vibrant working environment with:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About us
Our Values and Behaviours
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused
Respectful
Efficient
Supportive
Trustworthy
Our Key Commitments
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.
We aim to be a carbon neutral Council by 2030.
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
Attached documents
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