About the role
Newly formed North Northants Council’s Tech, Digital and Data service is looking for customer-focused and dedicated individuals to join our dedicated and ambitious team. Our new team has big plans and ambitions to be an inspirational local government IT service and we need great people to help us achieve our goals.
If you love ICT and you’re looking for a new challenge, an opportunity has arisen to join our ICT Service Delivery team as we are looking for current or aspiring Service Desk Analysts.
Our ICT Service Desk is where our approximately 3000 staff across North Northants Council come to if they have any issues with ICT. Our customers have many varied service and customer facing roles, and they rely on us to keep their technology working so they can continue to do the amazing work they do for the residents of North Northamptonshire. You’re never sure who is going to contact you and what help they are going to need, but that’s what makes this role so interesting and challenging.
What will you be doing?
The role will mainly involve providing 2nd line ICT Support role as well as helping out with 1st line tasks to cover any absences and you will also have a chance to get involved with project work as required.
A good knowledge of ICT and experience of working in an ICT environment is essential to be successful in this role and while you will pick up the ways of working, some experience of working in a government organisation or a company supporting a similar sized user base would be an advantage.
We are very interested in people who are passionate about IT and customer service, who want to make a difference and who love to learn new skills and challenge themselves. If that sounds like you, don’t hesitate to put in an application.
There will be a lot to learn, but we will give you the training you need and continue to support you as you gain confidence. The IT Service Desk covers all Information Technology and Communication services ranging through software, hardware, network, voice and Microsoft 365.
We value flexible working and work-life balance and you will have opportunities to work from home when possible. However, these roles are customer facing, so it will also involve supporting staff working all over North Northamptonshire either in person or remotely.
We have a user base presence throughout North Northamptonshire with our main sites being located in Corby, Kettering, Thrapston and Wellingborough, so having the ability to travel between sites and your own transport is essential.
About you
We are looking for a dynamic individual to work within the IT Service Delivery team to provide a 2nd line support role and continue with the excellent levels of customer service that the IT Service delivery team is committed to providing.
Please refer to the attached job description and person specification and let us know how you would fit into the role in your application.
Our benefits
We offer:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (27 days, rising to 32 days) and bank holidays, plus the option to buy up to an extra 10 days
- agile and flexible working arrangements to help you with a healthy work-life balance.
About us
We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country.
Our priorities are:
- helping people live active fulfilled lives
- caring for our young people, providing them with high quality education and opportunities
- enabling a thriving and successful economy
- leading on a green and sustainable environment
- ensuring our communities are connected do they can shape their lives and where they live
- providing modern public services
We are undertaking consultation with the Trade Unions on terms and conditions and the future NNC pay structure and during this time are appointing new employees on interim spot salaries. You will be advised of the outcome and any impact on your role once this work is complete.
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