Vacancies

Marketing Officer

About the role

The Marketing Officer will lead on the delivery of dynamic and effective marketing and communications activity to raise the profile, drive engagement and grow audiences across The Chester House Estate, Corby Heritage Centre, Discover Northamptonshire, Cornerstone, The Greenway project and our NN Events. This role is instrumental in developing and implementing integrated campaigns that span digital, print, PR, social media, events and stakeholder engagement, helping position the service as a vibrant, accessible and high-quality.

As a strategic and creative thinker, the post holder will be responsible for planning, producing and evaluating content across all channels, with a particular focus on enhancing the service’s digital footprint. This includes managing and developing websites, social media accounts, email marketing, online ticketing platforms, and e-commerce functionality, ensuring content is engaging, inclusive, accessible and aligned with organisational priorities.

Working closely with internal teams and the wider North Northamptonshire Council (NNC) communications team, the Marketing Officer will act as the primary point of contact for marketing queries, press enquiries, approvals and content requests, ensuring all communications are timely, consistent and on brand.

The role will also involve leading on design and production for on-site and off-site printed collateral (e.g. signage, flyers, event materials), as well as supporting and promoting income-generating initiatives such as ticketed events, venue hire, retail and catering. A strong commercial focus, alongside a deep understanding of audience development and community engagement, will be key to success.

This is a hands-on role, requiring the ability to plan and deliver campaigns while also responding quickly to opportunities and challenges. The Marketing Officer must be confident working independently, managing multiple projects and deadlines and contributing to strategic marketing planning.

The role operates on a 5-in-7-day working pattern, including regular weekends and bank holidays, to support the live delivery of events and promotional activity. The post holder will also be expected to contribute to a safe, inclusive, and positive working environment and may be asked to carry out other reasonable duties as required by the estate.

What will you be doing?

Lead on the development, maintenance, and regular updates of key service websites, including The Chester House, Cornerstone and Discover Northamptonshire.
Act as the primary liaison for the external PR consultant, coordinating the provision of accurate information, imagery and approvals from the internal NNC Communications team.
Manage all social media platforms, delivering engaging day-to-day content, announcements, campaigns and event promotion to grow online presence and audience reach.
Design and deliver print advertising materials, including leaflets, posters, banners and on-site signage, ensuring consistency with brand guidelines.
Arrange and oversee professional photography and video production across all destinations for promotional and archival use.
Support the growth of the Culture, Tourism and Heritage brand by developing campaigns that target and attract new and diverse audiences.
Represent the service at relevant EXPOs, leisure and heritage shows and networking events to build awareness and promote offerings to external stakeholders.
Monitor and supervise small expenditure budgets, ensuring responsible and efficient use of resources.
Produce audience insight, data analysis and sales reports to inform decision-making and support departmental leads.
Oversee the smooth operation of ticketing and booking systems for events, services and site access across all destinations.
Provide ad hoc administrative support to the Head of Service and Department Managers, contributing to the smooth day-to-day running of the wider team.
Ensure all data collection, storage and handling complies with GDPR and organisational data protection policies

This job description reflects the major tasks to be carried out by the post holder and identifies a level of responsibility at which they will be required to work. In the interests of effective working, the major tasks may be reviewed from time to time to reflect changing needs and circumstances. Such reviews and any consequential.

About you

You are a confident and capable individual with a strong foundation in education, holding a minimum of three GCSE qualifications, including English and Maths at grade C or above. You possess exceptional communication and interpersonal skills that enable you to effectively engage and build relationships with a wide range of audiences, from community groups to elected officials.

You excel in customer service and are known for your high standards and approachable, adaptable demeanor. Your strong planning, time management, and report writing abilities are complemented by a proactive, confident, and flexible style of working. You bring energy and enthusiasm to every project, along with an ability to influence and inspire those around you.

Your technical skills are equally strong. You're confident using IT systems, including EPOS and online booking platforms. You're adept at managing digital content using platforms like WordPress and social media tools including Facebook, Instagram, Twitter, TikTok, and LinkedIn. Your creative side shines through your experience with design tools like Canva.

You have an appreciation for the historic environment and understand the importance of preserving heritage. You’re experienced in engaging with volunteers and community groups, and you bring a strong sense of equality and awareness of the diverse needs of individuals.

Our benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

a competitive salary
a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
lots of opportunities to develop your skills, knowledge and potential in a large unitary council
generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our Key Commitments

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)

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