Operations Support Officer (Fixed Term)

What will you be doing?

• Supporting day-to-day service operations by managing administrative processes such as exam bookings, enrolments, venue coordination, refunds, and DBS checks for learners and staff.
• Responding to enquiries from learners, staff, and external partners with timely and accurate information and advice.
• Using data systems (particularly TERMs) to input and maintain accurate learner records and generate both routine and complex reports.
• Monitoring data quality and working with MIS and Exams teams to ensure information is current and accurate.
• Helping identify and implement improvements to service processes, contributing to ongoing development initiatives.
• Supporting colleagues through informal guidance, sharing best practice, and providing cover during periods of absence.
• Building positive working relationships with a wide range of stakeholders to support collaborative and effective service delivery.

About you

We’re looking for someone who thrives in a team environment, is flexible in their approach, and can adapt to new priorities when required.

You’ll have experience of administration with a keen eye for detail and the ability to manage multiple tasks effectively. Comfortable working with data and digital systems, you’ll have a logical and methodical approach to your work and a commitment to maintaining high standards of accuracy. Your excellent communication skills and customer-focused mindset will ensure you can respond to enquiries clearly and supportively.

Our benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our Key Commitments

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.

We aim to be a carbon neutral Council by 2030.

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)