What will you be doing?
- To ensure that applications for permit, waiver and bay suspensions are processed in a timely way, responding to customers appropriately. Determining eligibility and entitlement by ensuring all documentation is in order before confirming the issue/authority for permits or works to take place. This includes internal requests for staff permit parking across the Authority.
- Reconcile payments for car park income and ensuring all documents are in order for processing payments for/from suppliers. This would include raising purchase orders and invoices to ensure payments are made and to ensure the records are kept up to date on systems.
- To provide telephone/email advice, guidance and assistance to customers in respect of parking matters, permit applications and associated legislation and Council policies.
- Draft reports and policies, commensurate with the role.
- Assist with office cover, training and mentoring of new staff.
- Manage levels of stock required to perform duties.
- Ensure content on website is current and reflective of processes.
- Provide management information in an appropriate format, such as Excel spreadsheets
About you
You will be:
- Highly organised
- Well motivated
- Have good customer service
- pay attention to detail
- innovative in problem solving
- good at working within a small Team
Our benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We offer a vibrant working environment with:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About us
Our Values and Behaviours
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused
Respectful
Efficient
Supportive
Trustworthy
Our Key Commitments
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.
We aim to be a carbon neutral Council by 2030.
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
Attached documents
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