About the role
Are you a focused individual who wants to put their skills to good use? We are seeking a super organised, motivated and versatile Planner to join our team. You’ll need to be proactive, ready to tackle any challenge that comes your way and be able to respond with options or preferably a resolution. You will coordinate and motivate all involved in the Voids Repairs team. You will work with all trades; Plumbers, Multi Trade, Plasters, Gas Engineers, Carpenters and painters, scheduling works orders through our in-house appointments system, allocating repairs works to trade operatives whilst ensuring a safe & high performing customer focused service is maintained.
You will contribute towards performance targets and ensure all systems are up to date. You will also be a key point of contact for our teams
What will you be doing?
The Voids Planner will be responsible for undertaking daily diary scheduling for numerous trades persons on the DRS system.
The successful person will schedule work for internal team members plus following up to ensure jobs are completed and any agreed variations are raised accurately.
- Planning, scheduling, and allocating repairs.
- Ensuring the correct prioritization of works and the efficient use of the available repairs operatives.
- Applying correct schedule of rates codes to standard repairs works orders both for the in-house team and for contractors.
- Tracking and monitoring progress of works to ensure they run smoothly for our trades and staff.
- Updating records and ensuring information is correct.
About you
Applicants should have experience working in a high-paced administration role alongside excellent telephone and I.T. skills. Good communication skills and customer service experience would be beneficial, however full training will be provided.
We would really love to see applicants with a positive attitude, who enjoy working in a challenging role and is able to problem solve. Any successful applicants will be joining an innovative team where we value your ideas, opinions on better ways of working and enhancing our service
Our benefits
We offer:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- agile and flexible working arrangements to help you with a healthy work-life balance.
About us
We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country. Our vision for North Northants is to be 'A place where everyone has the best opportunities and quality of life'.
Our priorities are:
- helping people live active fulfilled lives
- caring for our young people, providing them with high quality education and opportunities
- enabling a thriving and successful economy
- leading on a green and sustainable environment
- ensuring our communities are connected so they can shape their lives and where they live
- providing modern public services
Our values, as chosen by our staff, are - Customer-focused, Respectful, Efficient, Supportive and Trustworthy.
Your differences make us different - Achieve Together.
Attached documents
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