About the role
Managing a Team of Parking Enforcement Officers patrolling in uniform and identifying vehicles parked in contravention of parking regulations
• Planning deployment rotas using management information to ensure effective service delivery
- Respond to the public in dealing with parking complaints, requests for enforcement, enquiries and enforcement matters
- You will work flexibly to cover a shift pattern Monday – Sunday, including bank holidays
• Full training in parking enforcement will be provided
What will you be doing?
As a Senior Parking Enforcement Officer, your day will be spent, working with a Team of Parking Enforcement Officers patrolling and enforcing through the issue of penalty charge notices against vehicles contravening the regulations. You will also be responsible for recruitment, training and development of staff. You will deal with identifying and responding to parking related matters through the deployment of staff. The successful candidate will be able to adapt to different situations and show assertiveness where required, whilst remaining calm and diplomatic, using effective communication skills. You must have good people skills and be willing to offer support, advice and assistance to colleagues and customers.
About you
- Previous experience in an enforcement role, although training will be provided
- Physically fit
• Previous supervisory experience
• An excellent communicator providing a high level of customer service
• Computer literate, you will be able to apply these skills to using a handheld device
- A Full UK driving licence holder
Our benefits
We offer:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (27 days, rising to 32 days) and bank holidays, plus the option to buy up to an extra 10 days
- agile and flexible working arrangements to help you with a healthy work-life balance.
About us
We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country.
Our priorities are:
- helping people live active fulfilled lives
- caring for our young people, providing them with high quality education and opportunities
- enabling a thriving and successful economy
- leading on a green and sustainable environment
- ensuring our communities are connected do they can shape their lives and where they live
- providing modern public services
We are undertaking consultation with the Trade Unions on terms and conditions and the future NNC pay structure and during this time are appointing new employees on interim spot salaries. You will be advised of the outcome and any impact on your role once this work is complete.
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