About the role
The Senior Passenger Transport Officer will organise and supervise a team of passenger transport planners in order to efficiently process transport requests along with establishing eligibility for transport whilst achieving best value for the Council and at the same time maintaining the required standard of provision.
The post holder will provide professional expertise and knowledge to support the delivery of the transport service so that it is efficient and suitable to meet the needs of the service users.
Good interpersonal and analytical skills are essential, including the ability to explain eligibility decisions to Officers, Schools and members of the public.
What will you be doing?
You will be leading and supervising a team of transport planners within the wider Home to School Transport team to ensure that applications for transport are approved and allocated to suitable transport solutions in a timely and effective manner.
You will use your previous experience and provide professional expertise and knowledge to support the delivery of the transport service so that it is efficient and suitable to meet the needs of the service users.
You will be expected to supervise and lead your team to determine the most efficient way to fulfil the demand for Home to School Transport whilst maintaining a high standard and adhering to all relevant policies and procedures.
Your experience will enable you to propose transport solutions firmly based on policy guidance whilst taking account of the applicant’s personal circumstances. This may involve speaking directly with transport applicants and conducting home visits.
Your attention to detail will assist you to work within agreed SLA’s and relevant legislation and ensure that all appropriate audit trails are maintained.
Communication skills are key to this role and you will need to be able to do so in a clear and effective way via a number of different channels including; telephone, email, face to face and letter.
You will need to work effectively and with empathy with a wide range of stakeholders including schools, service users, social workers, parents and policy makers in order to develop awareness and understanding of issues and identify possible solutions which will reduce reactive queries and complaints. You must be able to work and communicate effectively with NNC staff at all levels, Councillors and members of the public.
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (27 days, rising to 32 days) and bank holidays, plus the option to buy up to an extra 10 days
- agile and flexible working arrangements to help you with a healthy work-life balance.
We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country. Our vision for North Northants is to be 'A place where everyone has the best opportunities and quality of life'.
Our priorities are:
- helping people live active fulfilled lives
- caring for our young people, providing them with high quality education and opportunities
- enabling a thriving and successful economy
- leading on a green and sustainable environment
- ensuring our communities are connected so they can shape their lives and where they live
- providing modern public services
Our values, as chosen by our staff, are - Customer-focused, Respectful, Efficient, Supportive and Trustworthy.
Your differences make us different - Achieve Together.
We are undertaking consultation with the Trade Unions on terms and conditions and the future NNC pay structure and during this time are appointing new employees on interim spot salaries. You will be advised of the outcome and any impact on your role once this work is complete.