About the role
North Northants Council is recruiting within the Revenue and Benefits team for 3 Service Support Administrators who will support the day to day functions. We will consider Full and Part time hours for these roles.
Do you have experience of working within a busy office environment?
Able to demonstrate high quality customer service?
Do you want to make difference to support the local community?
About the Role
As a Service Support Administrator you will be responsible for monitoring the email inboxes and responding to enquiries for the team internally and externally as well as the daily post duties. You will be the clerical support to the benefit officers to ensure reports, payments and day to day clerical tasks are completed efficiently and accurately.
We are seeking an enthusiastic, dedicated team player who is able to demonstrate a commitment to providing a high quality customer service, with the ability to prioritise and organise.
What will you be doing?
As a Service Support Administrator you will be:
- Dealing with the incoming and external post
- Monitoring the Inbox and replying and indexing onto our electronic document management system
- Clerical support to the team
- Checking payments are received
- Dealing with reports
- Assisting the Benefits, Billing and Recovery team with recovery of monies
- Processing basic amendments to accounts
About you
You will require:
- 5 GCSE including English and Maths at Grade 4 or above or equivalent
- Good IT skills – word and excel
- 1 years experience in administration role
- Good communication skills
- Good organisational skills
- Work well under pressure and deadlines
- Good attention to detail
- Able to work on own initiative
- Able to collate and interpret information
- Able to demonstrate awareness and understanding of equal opportunities
Our benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We offer a vibrant working environment with:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About us
Our Values and Behaviours
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused
Respectful
Efficient
Supportive
Trustworthy
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
Disability Confident Employer
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council
Armed Forces Community
The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
Attached documents
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