About the role
Cafe Supervisor
(This post is currently open for NNC internal applicants only)
An exciting opportunity has arisen within North Northamptonshire Council’s Country Parks Service area for a Shop Supervisor based at East Carlton Country Park . This role will focus on developing the Woodland Shop and extending the retail opportunities across all North Northamptonshire Council managed country parks. The role will entail serving Woodland Shop customers, checking stock levels, ordering and rotating stock. Complying with cash handling and safety regulations.
This will include maintaining strong relationships with customers, colleagues, suppliers and contractors.
You will work closely with the Parks Commercial Development Officer and wider country park teams to provide a high quality retail offering that compliments other services within the country parks.
This is a dynamic and varied role where you will provide advice on produce, goods and plants. You will also contribute to service development, performance monitoring, and the delivery of innovative initiatives that support the delivery of the councils corporate plan.
To succeed in this role, you will need excellent communication and negotiation skills, a good understanding of retail, and the ability to work collaboratively and proactively in a busy environment.
The role will require the post holder to operate across the North Northamptonshire area.
If you wish to discuss the position further, please contact Lloyd Baines-Davies on 01536807049
What will you be doing?
Principal responsibilities
- To greet customers within the shops of the Country Parks and Woodlands, dealing with basic enquiries and offering assistance where required.
- To ensure stock levels are maintained and rotated as necessary
- To support with plant sales and ensuring plants are displayed during all opening hours
- To be compliant with cash handling and end of day cash reconciliation procedures
- To ensure levels of cleanliness in the shop and providing excellent customer service
- To take payment for goods and ensure accuracy of transactions.
- Ensure that reasonable care is taken for the health and safety of all users, and to comply with all relevant policies and procedures relating to the health and safety.
About you
Essential Skills and qualifications
GCSE English and Math's, or equivalent
Extensive experience in working in a retail environment
Front of house experience
Experience in stock ordering and rotation
The ability to converse at ease with members of the public and provide advice in accurate spoken and written English is essential for the post.
Excellent customer service skills
To be presentable, reliable and flexible
Capacity to undertake physical aspects of the role including manual handling, standing for long periods of time and fine dexterity skills.
Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs.
Working knowledge of Country Parks and Woodlands
Experience in a supervisory role
Our benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We offer a vibrant working environment with:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About us
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused
Respectful
Efficient
Supportive
Trustworthy
Our Key Commitments
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
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