About the role
The Travel Coordination Officer works as part of a team to assess and review school transport eligibility applications. There is a requirement for high standards of accuracy and attention to detail. The Officer must work to the appropriate standards of customer care and with the correct regulation interpretation in respect of policy.
Good interpersonal and analytical skills are essential, including the ability to explain eligibility decisions to NNC Officers, Schools and members of the public.
What will you be doing?
Assessing eligibility for transport based upon information available from the application and other records, and in accordance with the Policy and legislation which underpins the service. Identifying appropriate travel solutions to meet the needs of the applicants.
Maintaining accurate records of applications and their outcomes.
Communicating with a wide range of stakeholders, including schools, families and service users, as well as with colleagues, both in writing and verbally to ensure that the applications are dealt with correctly and promptly and that the service provided for the service users meets their needs and is reliable, whilst also providing the Best Value for the Council.
About you
You will have good levels of spoken and written English and an ability to relay (in writing and verbally) complex eligibility issues in plain English to a variety of stakeholders.
You will be confident analysing transport issues and offer sound, reliable, travel solutions for children and young people, especially those with additional needs or disabilities.
Able to work under your own initiative, within the framework set by legislation and policy, you will have the ability to plan and organise your time to ensure that deadlines and agreed targets are met, whilst maintaining a high level of accuracy.
We use MS Desktop applications to deliver our services effectively and efficiently, with a strong reliance on Teams and Excel. Experience of using a sophisticated database administration systems package and associated reporting tools would also be advantageous.
Above all we are looking for someone who is a strong team player, able and willing to work with their colleagues in a very busy environment, and play a key part in delivering high quality, affordable and sustainable services for the Residents of North Northamptonshire.
Our benefits
We offer:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (27 days, rising to 32 days) and bank holidays, plus the option to buy up to an extra 10 days
- agile and flexible working arrangements to help you with a healthy work-life balance.
About us
We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country. Our vision for North Northants is to be 'A place where everyone has the best opportunities and quality of life'.
Our priorities are:
- helping people live active fulfilled lives
- caring for our young people, providing them with high quality education and opportunities
- enabling a thriving and successful economy
- leading on a green and sustainable environment
- ensuring our communities are connected do they can shape their lives and where they live
- providing modern public services
Our values, as chosen by our staff, are - Customer-focused, Respectful, Efficient, Supportive and Trustworthy.
Your differences make us different - Achieve Together.
We are undertaking consultation with the Trade Unions on terms and conditions and the future NNC pay structure and during this time are appointing new employees on interim spot salaries. You will be advised of the outcome and any impact on your role once this work is complete.
Attached documents
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