About the role
The Travel Coordination Officer works as part of a team to assess and review school transport eligibility applications. There is a requirement for high standards of accuracy and attention to detail. The Officer must work to the appropriate standards of customer care and with the correct regulation interpretation in respect of policy.
Good interpersonal and analytical skills are essential, including the ability to explain eligibility decisions to NNC Officers, Schools and members of the public.
What will you be doing?
You will be:
Assessing eligibility for transport based upon information available from the application and other records, and in accordance with the Policy and legislation which underpins the service. Identifying appropriate travel solutions to meet the needs of the applicants, many of whom will have Special Educational Needs or Disabilities.
Maintaining accurate records of applications and their outcomes.
Communicating with a wide range of stakeholders, including schools, families and service users, as well as with colleagues, both in writing and verbally to ensure that the applications are dealt with correctly and promptly and that the service provided for the service users meets their needs and is reliable, whilst also providing the Best Value for the Council.
About you
You will have good levels of spoken and written English and an ability to relay (in writing and verbally) complex eligibility issues in plain English to a variety of stakeholders.
You will be confident analysing transport issues and offer sound, reliable, travel solutions for children and young people, especially those with additional needs or disabilities. Experience of working in a similar role would therefore be an advantage.
Able to work under your own initiative, within the framework set by legislation and policy, you will have the ability to plan and organise your time to ensure that deadlines and agreed targets are met, whilst maintaining a high level of accuracy and consistency. Workload varies across the year, but is particularly high over the Summer months, so you will need to be able to continue to work effectively and consistently even under pressure.
We use MS Desktop applications to deliver our services effectively and efficiently, with a strong reliance on Teams and Excel. Experience of using a sophisticated database administration systems package and associated reporting tools would also be advantageous.
Above all we are looking for someone who is a strong team player, able and willing to work with their colleagues in a very busy environment, and play a key part in delivering high quality, affordable and sustainable services for the Residents of North Northamptonshire.
Our benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We offer a vibrant working environment with:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About us
Our Values and Behaviours
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused
Respectful
Efficient
Supportive
Trustworthy
Our Key Commitments
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.
We aim to be a carbon neutral Council by 2030.
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
Attached documents
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