About the role
• Can you provide excellent customer service to all visitors to Kettering LibraryPlus?
• Are you able to work in a team to help achieve targets such as income generation and increased visitors?
• Can you support memorable activities for a broad spectrum of attendees?
• Are you flexible and prepared to work at other Libraries as the need arises?
If so, you might be the person we are looking for.
What will you be doing?
This is an opportunity to join our LibraryPlus team, where you will use your customer-facing skills to deliver a wide range of services and activities, including provision for children under five and their families, within library community spaces. Dealing with a variety of enquiries and tasks to include joining new borrowers, cash handling and book requests, you will ensure that each customer has a positive experience in the library.
Working to increase the wellbeing of our communities, LibraryPlus offers a gateway to services such as debt and money management advice and family support; you will also assist customers with Council services such as Blue Badge and concessionary bus pass applications, making this an ideal opportunity for an excellent communicator. Supporting, mentoring and coaching, you will promote and enable a diverse range of volunteering opportunities in the library.
We aim to empower our customers by supporting them to become digitally fluent and with our core offer of reading materials (including e-books / audio and magazines) and learning, we offer traditional services alongside a fast-paced and busy work environment to challenge and develop the successful candidate.
About you
This role will require regular weekend working and candidates will need to be flexible to the business needs of the service. The post is 4 hours per week each Saturday and the salary is pro rata as specified.
To be considered for interview you will need to follow the application guidance fully evidencing each aspect of the person specification on the personal statement.
Our benefits
We offer:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (27 days, rising to 32 days) and bank holidays, plus the option to buy up to an extra 10 days
- agile and flexible working arrangements to help you with a healthy work-life balance.
About us
We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country. Our vision for North Northants is to be 'A place where everyone has the best opportunities and quality of life'.
Our priorities are:
- helping people live active fulfilled lives
- caring for our young people, providing them with high quality education and opportunities
- enabling a thriving and successful economy
- leading on a green and sustainable environment
- ensuring our communities are connected do they can shape their lives and where they live
- providing modern public services
Our values, as chosen by our staff, are - Customer-focused, Respectful, Efficient, Supportive and Trustworthy.
Your differences make us different - Achieve Together.
We are undertaking consultation with the Trade Unions on terms and conditions and the future NNC pay structure and during this time are appointing new employees on interim spot salaries. You will be advised of the outcome and any impact on your role once this work is complete.
Attached documents
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