About the role
An opportunity has arisen within Housing in our Supported Housing Team to undertake the role of Control Clerical Assistant in our contact centre, on a casual basis.
The contact centre is the first point of call for our sheltered housing tenants. It also serves the wider community out of hours and operates 24 hours, 365 days a year.
What will you be doing?
The successful candidate will be responsible for the provision of a comprehensive and reliable service for contact centre operations, including emergency response to calls from the community alarm service for frail, elderly and disabled tenants and residents. You will also be required to provide an efficient customer service for the out of hours emergency repairs service, to all Council housing tenants in the Corby area.
The role is offered on a casual basis to cover annual leave and other absence, so flexibility is key. Rotas are provided on a monthly basis, however you may also be called upon at short notice.
About you
The ideal candidate will have good communication skills and be able to show empathy and compassion in sometimes challenging situations. You will also be a good problem solver, have good IT skills, and be flexible and adaptable to change.
Our benefits
We offer:
- a competitive rate of pay
- great opportunities in a large unitary council - many of our casual workers decide to apply for permanent positions
- statutory leave entitlement
- lots of opportunities to work in the public sector to make a difference
About us
We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country. Our vision for North Northants is to be 'A place where everyone has the best opportunities and quality of life'.
Our priorities are:
- helping people live active fulfilled lives
- caring for our young people, providing them with high quality education and opportunities
- enabling a thriving and successful economy
- leading on a green and sustainable environment
- ensuring our communities are connected so they can shape their lives and where they live
- providing modern public services
Our values, as chosen by our staff, are - Customer-focused, Respectful, Efficient, Supportive and Trustworthy.
Your differences make us different - Achieve Together.
Attached documents
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