About the role
The Councils Control and Contact centre links residents living in sheltered housing and in the community who have an alarm system in Corby.
The main role of the Casual Control and Clerical assistant is to respond verbally to those calls made via pullcords, pendants and Vitalink equipment and take decisive action to assist.
The post Holder will report to the Support Services Manager
This role is casual and shifts available span over a 7 day 24 hour period 365 days per year.
This role is casual and shifts available span over a 7 day 24 hour period 365 days per year. Shifts available or requiring cover may include the following:
6-2pm 2-10pm 10pm - 6am
6-10am 10-2pm 2-5pm 5pm-10pm
Salary Range £12.70 per hour
What will you be doing?
Control and Clerical Assistants undertake a variety of tasks including responding to emergency contact centre calls, liaising with on call support staff, recording out of hours emergency repairs and contacting relevant tradesmen, accurately recording reports and responses on IT systems and completing general clerical duties associated with working in a busy office.
About you
The ideal applicant will be a flexible, confident, articulate and enthusiastic individual.
Following your training you will working on your own. You must have the ability to communicate effectively in a calm and tactful manner as well as being committed to high standards of customer care in order to deliver a quality service.
All systems are fully computerised and applicants should therefore possess good information technology/ keyboard skills.
Our benefits
We offer:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (27 days, rising to 32 days) and bank holidays, plus the option to buy up to an extra 10 days
- agile and flexible working arrangements to help you with a healthy work-life balance.
About us
We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country.
Our priorities are:
- helping people live active fulfilled lives
- caring for our young people, providing them with high quality education and opportunities
- enabling a thriving and successful economy
- leading on a green and sustainable environment
- ensuring our communities are connected do they can shape their lives and where they live
- providing modern public services
Your differences make us different - Achieve Together.
We are undertaking consultation with the Trade Unions on terms and conditions and the future NNC pay structure and during this time are appointing new employees on interim spot salaries. You will be advised of the outcome and any impact on your role once this work is complete.
Attached documents
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