What will you be doing?
What you will be doing
You’ll provide vital day-to-day support to ensure our Housing Management Service runs smoothly and tenants receive a responsive service.
Your work will include:
- Acting as a first point of contact for tenants, answering queries quickly and professionally.
- Supporting Housing Officers with tenancy visits, estate inspections and community engagement activities.
- Handling administrative tasks such as Void administration, tenancy paperwork, records and case monitoring.
- Helping tenants access the right services and support when they need it.
- Assisting with cases involving arrears, tenancy issues or safeguarding.
- Contributing to tenant engagement activities and events.
- Building positive relationships with tenants, colleagues and communities.
About you
About you
We’re looking for enthusiastic, motivated people who want to make a difference and grow their career in housing.
What will you bring to the role:
- Passion, Resilience, Innovation, Drive and Energy – with a commitment to Working Together to Achieve Success.
- Good organisational and communication skills, with an eye for detail.
- A friendly and approachable manner, with the confidence to deal with tenant queries.
- Experience in customer service, administration or housing support (formal housing experience is welcome but not essential).
- A willingness to learn, take on new challenges and support colleagues across the service.
This is an excellent opportunity to develop your career within a large, forward-looking housing service, while helping to create safer, stronger and more connected communities.
Our benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We offer a vibrant working environment with:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About us
Our Values and Behaviours
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused
Respectful
Efficient
Supportive
Trustworthy
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
Disability Confident Employer
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council
Armed Forces Community
The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
Attached documents
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