About the role
⭐ Neighbourhood Housing Officers x7
We’re not just restructuring – we’re reinventing how housing services are delivered. Come and be part of the change
About the role
Do you want to be the face of housing in your community and make a real difference to tenants’ lives?
This is your chance to be part of a bold new chapter for Housing Services at North Northamptonshire Council. We are reshaping our Housing Management Service to become more visible, proactive and closer to our tenants than ever before.
As a Neighborhood Housing Officer, you’ll manage your own patch, working directly with tenants and communities to deliver excellent, responsive services. No two days will be the same – you’ll balance support with enforcement, problem-solving with prevention, and relationship-building with results.
You will be part of a service that is:
- Visible and connected – smaller patches, stronger links with tenants and communities.
- Cleaner and safer – more caretakers working across our estates.
- Supportive and responsive – stronger focus on helping vulnerable tenants and quicker support with adaptations.
- Engaged and accountable – a stronger tenant voice and more opportunities for residents to shape our services.
This is a varied, people-focused role where you’ll see the difference you make every day and build strong foundations for your career in housing.
What will you be doing?
What you will be doing
You will be responsible for managing a patch of homes, ensuring tenants feel supported and connected.
Your work will include:
- Being a visible presence on estates, carrying out visits, inspections and tenancy checks.
- Building positive relationships with tenants and communities, getting to know their needs.
- Supporting tenants to sustain their homes, including providing advice, assistance and enforcement where needed.
- Tackling tenancy breaches and anti-social behaviour quickly and fairly.
- Preventing and recovering arrears.
- Identifying vulnerable households and working with partners to make sure they get the right support.
- Working closely with caretakers, sheltered and housing support colleagues to deliver a joined-up service.
Responding to issues raised by tenants, councillors and communities, and keeping residents updated on outcomes
About you
About you
We want changemakers – people who want to be out in communities, making a visible difference and helping tenants thrive.
What will you bring to the role:
- Passion, Resilience, Innovation, Drive and Energy – with a commitment to Working Together to Achieve Success.
- Experience in tenancy management, income, housing, community work or a related service.
- Excellent people skills – approachable, confident, and able to build trust quickly.
- The resilience to handle challenging situations and find solutions that work.
Strong organisational and communication skills, with the ability to manage a varied workload.
Our benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We offer a vibrant working environment with:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About us
Our Values and Behaviours
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused
Respectful
Efficient
Supportive
Trustworthy
Our Key Commitments
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
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