About the role
Overall purpose of the job
To provide an accurate and high level of query management, financial reconciliation and data management through effective us of systems and processes to deliver an efficient service. Is a key contact for colleagues and service providers for queries and more complex issues when required.
Main accountabilities
- Assist in the development and maintenance of business processes to support Senior Officers and Team Leaders.
- Assist, coach and mentor less experienced colleagues in the performance of routine tasks to support the achievement of individual colleagues and team performance and development objectives.
- Arrange all aspects of internal, inter-agency and inter-departmental meetings as requested and minute meetings as required whilst maintaining a high degree of confidentiality for all information handled.
- Maintain information technology and office systems to ensure effective services including Microsoft Office, SharePoint etc.
- Provide an efficient and confidential support service to Senior Managers.
- Handle a wide range of more detailed queries including correspondence referred by colleagues and partners and provide a point of contact for staff within the division.
- Plan, co-ordinate and implement personal diary and meeting schedules to ensure that business is completed within service standards and meets business requirements.
- Initiate and build good working relationships with colleagues and other professionals
- Gather data and financial information relating to the work area to support in the production of management reports and information on service performance to meet service area requirements.
- Demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs.
- Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.
This job description reflects the major tasks to be carried out by the post holder and identifies a level of responsibility at which they will be required to work. In the interest of effective working, the major tasks may be reviewed from time to time to reflect changing needs and circumstances. Such reviews and any consequential changes will be carried out in consultation with the post holder.
What will you be doing?
Providing an accurate and high level of query management, financial reconciliation and data management through effective use of systems and processes to deliver an efficient service. You will be a key contact for colleagues and service providers for queries and more complex issues.
About you
The successful candidate will be an enthusiastic and motivated individual who is willing to learn and display the following:
· In-depth experience in working in a financial operations environment.
· Ability to understand, interpret and adhere to local policies and procedures.
· Adopts a flexible approach to work.
· Proven customer service background with experience of conflict resolution, negotiation, and diplomacy skill. Ability to communicate effectively both verbally and in writing, able to influence and negotiate when advising and supporting clients.
· Experience of working independently, scheduling, and prioritising own work to meet service requirement, as well as being able to work with the other managers and senior officers to improve performance and move the service forward.
Our benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We offer a vibrant working environment with:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About us
Our Values and Behaviours
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused
Respectful
Efficient
Supportive
Trustworthy
Our Key Commitments
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.
We aim to be a carbon neutral Council by 2030.
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
Attached documents
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