About the role
About the Role
Are you highly organised, proactive, and passionate about delivering excellent customer service? North Northamptonshire Council is looking for a Repairs Planner to join our Housing Maintenance and Development team based at Fleming Road Depot in Corby and Robinson Way Depot in Kettering. In this vital role, you’ll be responsible for scheduling and coordinating planned and responsive maintenance works to ensure our residents receive a timely and efficient service.
What will you be doing?
Key Responsibilities
- Schedule and dispatch appointments for planned and responsive works using our in-house system to maximise efficiency.
- Match operatives’ skillsets with appropriate tasks to support a “one call” repair service.
- Liaise with tenants to confirm appointments and manage expectations.
- Work closely with stores, customer services, tenancy services, and repairs officers.
- Monitor and adjust daily schedules to ensure appointments are met and delays are minimised.
- Produce weekly performance and progress reports for management.
About you
What We’re Looking For
- Experience in scheduling, planning, or coordination roles (preferably in housing or repairs).
- Strong organisational and communication skills.
- Ability to work under pressure and adapt to changing priorities.
- Competence in using scheduling or housing management systems.
- A customer-focused mindset with a commitment to service excellence.
Our benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We offer a vibrant working environment with:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About us
Our Values and Behaviours
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused
Respectful
Efficient
Supportive
Trustworthy
Our Key Commitments
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.
We aim to be a carbon neutral Council by 2030.
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
Attached documents
