About the role
North Northamptonshire Council have a domiciliary care service in Wellingborough at Da Vinci Court, where we provide a range of care and support services for our customers.
We provides our employees with enhanced rates of pay for weekends & bank holidays, having a mileage allowance for drivers & you can opt in our Local Government Pension Scheme.
We’re seeking to recruit a great Business Support Assistant/Scheduler; someone with the right values and positive attitude to work within the Specialist Support for Younger Adults team – could this be you?
Our customers are aged between 18-65 and have a range of physical and learning needs.
We support them with personal care, manual handling, medication , food and drink, finances and shopping.
What will you be doing?
The role of a Business Support Assistant/Scheduler is to:
Be responsible for maintaining and developing electronic and paper record systems to ensure that the business is adequately supported. This will require a confident, accurate and timely approach to using MS Word, MS Excel and other software as appropriate. In particular, you play an important part in ensuring that customer, staff and performance data held on the Company's management information system is always up to date, in particular staff rostering.
Be responsible for the rostering of calls for customers and staff on our system named Cygnum. Completing daily scheduling including covering holidays, sickness, vacancies to ensure customers are receiving the correct level of support.
Responsible for undertaking reception duties and responding to telephone and face to face enquiries. You should deal with callers ad visitors in a proactive manner in accordance with the Company's customer service standards.
Actively participate in staff meetings, team activities, supervision, appraisals and training.
At all times, demonstrate an awareness and understanding of the procedures, policies and legal requirements relating to the work that you do. This includes equality and diversity, data protection and financial regulations. You must also ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons.
Carry out other duties which fall within the broad spirit, scope and purpose of this job and which correspond with the grade of the post.
About you
Supporting the office with day-to-day administration
Supporting staff with any day-to-day issues that may arise
Updating the rostering system on daily basis
Keeping documentation up to date in relation to staff shifts, customer hours and vacancies required
Completing any requirements in the day-to-day running of the service
Tolerant, adaptable and flexible
Our benefits
We offer:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- agile and flexible working arrangements to help you with a healthy work-life balance.
About us
We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country. Our vision for North Northants is to be 'A place where everyone has the best opportunities and quality of life'.
Our priorities are:
- helping people live active fulfilled lives
- caring for our young people, providing them with high quality education and opportunities
- enabling a thriving and successful economy
- leading on a green and sustainable environment
- ensuring our communities are connected so they can shape their lives and where they live
- providing modern public services
Our values, as chosen by our staff, are - Customer-focused, Respectful, Efficient, Supportive and Trustworthy.
Your differences make us different - Achieve Together.
We are undertaking consultation with the Trade Unions on terms and conditions and the future NNC pay structure and during this time are appointing new employees on interim spot salaries. You will be advised of the outcome and any impact on your role once this work is complete.
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