Team Leader - Internal only

What will you be doing?

• Lead the operational delivery of housing triage and casework services, ensuring high-quality homelessness prevention, housing advice, and crisis support that meets statutory requirements, service standards, and council policies.
• Lead, manage and support Senior Housing Options Advisors and their teams to deliver high-quality housing advice, homelessness prevention and assessment services.
• Monitor team performance, providing coaching, guidance and support to achieve service objectives and performance targets.
• Develop and maintain effective partnerships with internal teams and external agencies to improve outcomes for residents and reduce homelessness.
• Ensure accurate performance monitoring, statutory reporting and data management, producing reports for senior leaders and stakeholders.
• Support the delivery of the Council's Homelessness and Rough Sleeping Strategy, service plans, policies and improvement initiatives.
• Assist in the management of service budgets, expenditure monitoring and financial processes.
• Drive continuous service improvement, innovation and best practice, contributing to funding bids, projects and service developments.
• Support the effective use and development of case management systems to improve efficiency and service delivery.

About you

• Hold a relevant qualification (e.g. HND/NVQ Level 4) or show an equivalent capability.
• Substantial anddemonstratable experience at a team leader level (or similar) within a localauthority, housing association or voluntary organisation
• Proven experience in managing housing advice, homelessness prevention, or related services
• Extensive knowledge of the Housing Act 1996 (as amended) and Homelessness Reduction Act 2017 and related legislation and caselaw.
• Experience of managing, mentoring and supporting teams to deliver high-quality services.
• Experience of attending and participating in multidisciplinary case conferences. 
• Spoken and written English fluency
• Strong leadership and management skills, with the ability to motivate and develop staff. 
• Able to produce clear, concise and persuasive reports and letters on complex issues
• Good analytical skills and ability to produce and interpret statistical information and make sound decisions
• A skilled problem-solver and negotiator with an organised and imaginative approach to work and the ability to manage difficult and sensitive situations
• Ability to work well under pressure, on own initiative, and manage and prioritise own workload and team members when needed

Our benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.  

Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council

Armed Forces Community 

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)