About the role
The vision for Children's Services is 'We will be our best, so every child can be their best' and we are committed to ensuring families, children and young people have the information, guidance and support they require to flourish.
This exciting role is a commitment to dedicating high quality information, guidance and support to local families, professionals and members of the community.
As required by the Childcare Act 2006, the Local Authority have a duty to provide information, advice and assistance to families. This service is provided via the Family Information Service.
The Family Information Service (FIS) provides free impartial information, advice and assistance to parents, prospective parents, carers, children, young people and other professionals on any services that may be of relevant to children and families in North Northamptonshire.
The post holder will work closely with the Local Offer Manager ensuring the FIS is aligned to the Local Offer and Best Start for Life, as part of the Family Hubs offering, providing an up to date and accurate impartial service to all children and families in North Northamptonshire.
Delivering a specialised service ensuring families and stakeholders are engaged with, and enabled to make informed and effective use of the service and digital facility. For an informal discussion, email Melanie.Newman@northnorthants.gov.uk
What will you be doing?
As a Family Information and Guidance Officer you will provide high quality customer service to local families, professionals and members of the community as you facilitate up-to-date information and guidance on the range of local services, childcare, activities and opportunities within North Northamptonshire in line with the statutory duties.
You will provide high quality administrative support, collecting and verifying data held on local providers and activities is accurate and up to date. When answering queries from professionals and members of the public you will record any confidential information you receive in accordance with the Data Protection Act and the GDPR.
(please see job description and personal specification for more detail)
About you
The right candidate for this role will be passionate about improving services for Children, Young People and Families of North Northamptonshire. You will be a self-starter who is curious and inquisitive, with exceptional communication skills, both written and verbal with excellent active listening skills.
A highly motivated and keen learner who thrives with new challenges and likes seeking new opportunities, you will be highly competent with IT (Microsoft Office, Teams) and confident with management of websites and social media.
An excellent team player and ready to build relationships at all levels of our organisation and within a diverse community. You will be highly adaptable and capable of working well within a busy and fast-paced environment. The ideal candidate will be resourceful, able to self-direct and use your own initiative.
Our benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We offer a vibrant working environment with:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About us
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused
Respectful
Efficient
Supportive
Trustworthy
Our Key Commitments
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.
We aim to be a carbon neutral Council by 2030.
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
Attached documents
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