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Repairs Officer- Responsive repairs/Voids

Your differences make us different - #achievetogether

About the role

Leadership - Support continuous improvement in Housing Property Services Team
People management - Provide effective line management of all team members.
Strategy - Contribute to the ongoing delivery of the Asset Management Strategy (AMS)
Business plan - Support the development of a clear plan to deliver the R&M Team’s contribution to the AMS.
Performance Management (PM) - Plan and monitor performance against service objectives and customer needs and ensure effective budget management.
Processes - Maintain effective procedures and processes to deliver a customer focused service.
Partnerships - Maintain effective partnership-based relationships with all other parts of the R&M Team, the Council (including elected members), and external bodies.

What will you be doing?

Purpose of the job

• Provide effective line management to the appropriate Trades within responsive repairs, Planned Maintenance, compliance and Business Support functions, to deliver a high quality customer based service.

• Ensure financial compliance with North Northamptonshire Council procedures.

• Maintain work procedures and systems which ensure that an effective, efficient and accountable service is delivered.

• Ensure your service area responsibilities are properly coordinated across work areas and fit for purpose in order to meet both the Councils and its customers. expectations.

• Determine priority, program work and supervise a number of tradespersons staff. • Plan own workload and develop systems of work.

• To create, review and update health and safety policies and procedures in conjunction with the Health and safety team.

• To provide professional advice and recommendations to enable the council to maintain compliance with relevant health and safety, building and environmental legislation.

• Ensure your service area has a strong and effective relationship with other partnering services within the organisation, in order to meet customer demands.

• Ensure that your staff carry out their functions and account for time and materials in delivering an efficient and effective repairs service.

• Hold regular meetings with your staff ensuring clear communication and meeting key delivery issues.

• Ensure that standard management procedures and protocols are maintained, in line with good practice policies.

• Ensure good relationships with partner organisations, Elected Members, Chief Officers and tenants are maintained and are appropriate.

About you

* A good general education including GSCE Maths/English or equivalent.

* A broad knowledge of construction or an understanding of property maintenance

* A broad knowledge of asbestos and related procedures.

* A Broad knowledge of Disrepair, Damp and mould.

* Knowledge of Health and Safety legislation as it applies to Direct Labour Organisations and landlords.

* Experience of working with customers in high volume environments with the ability to manage a demanding workload. 

* Ability to work on own initiative.

*Ability to communicate both orally and in writing. 

*Ability to work as part of a team, maintaining high levels of integrity and discretion.

* Ability to undertake flexible working arrangements to meet work programme requirements. Appropriate IT skills Ability to prioritise own resources in a changing environment. 

* Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs.

*Post holder must have access to a car for business use. 

Our benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.


You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

  • a competitive salary
  • a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
  • lots of opportunities to develop your skills, knowledge and potential in a large unitary council
  • generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
  • hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

 

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our Key Commitments

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.

We aim to be a carbon neutral Council by 2030.

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)

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