Housing Officer

What will you be doing?

The purpose of the Housing Officer role at Corby is to offer all tenants advice, support or assistance to sustain their tenancy. To do this you will be carrying out a range of Tenancy Management tasks in line with the Councils Policies and Procedures, including Income collection and arrears recovery, preparing adverts for empty properties, conducting verification home visits, undertaking viewings, accurately preparing and completing tenancy agreements and associated signup paperwork ensuring applicants are aware of their obligations and responsibilities as a new tenant.

You will also be responsible for administering the downsizing scheme and promote the financial benefits to tenants who are under occupying their homes. 

A flavour of the other tasks you will be undertaking includes:

• Investigate applications for transferring tenancies, exchange, tenancy changes and succession of accommodation,
• Investigate incidents of property abandonment.
• Completing referrals to the Occupational Therapist and assessing recommendations for adaptations received.
• Conducting Post Tenancy visits for new tenants and Tenancy Reviews and Property inspections.
• Investigate complaints of ASB, neighbour nuisance, neighbour disputes   and work closely with the Community Safety team and the Police.
• Enforce tenancy conditions. Action tenancy management applications and estate management
• Consider applications for alterations and improvements received.
• Undertake preliminary inspection of properties on receipt of applications to transfer to alternative accommodation or Mutual Exchanges.

 Please see Job Description for full duties associated with this post.

About you

The ideal candidate will have excellent customer service and communication skills and have experience in delivering housing or income management services in a similar role. You will also have experience in building relationships and finding solutions for customers with complex needs or who find themselves with some difficulties in their lives.  If you have the ability to remain calm focussed and professional when customers demand the impossible, we would like to hear from you.

Our benefits

We offer:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• agile and flexible working arrangements to help you with a healthy work-life balance.

About us

We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country. Our vision for North Northants is to be 'A place where everyone has the best opportunities and quality of life'.

Our priorities are:

• helping people live active fulfilled lives
• caring for our young people, providing them with high quality education and opportunities
• enabling a thriving and successful economy
• leading on a green and sustainable environment
• ensuring our communities are connected so they can shape their lives and where they live
• providing modern public services

Our values, as chosen by our staff, are - Customer-focused, Respectful, Efficient, Supportive and Trustworthy.

Your differences make us different - Achieve Together.

We are undertaking consultation with the Trade Unions on terms and conditions and the future NNC pay structure and during this time are appointing new employees on interim spot salaries. You will be advised of the outcome and any impact on your role once this work is complete.